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Scribe
Scribe is a transcription and summarisation tool that transforms conversations into structured notes.
Since 2024
Active
We're putting more resources into these products, adding new features to make them work better for our users.
Product Overview
Team Members
6
1½Engineer
1Design
½Ops
Cost Per Quarter
$335,065
Show breakdown
$105,800
Salary
$45,206
Infrastructure
$122,157
Corporate Overhead
$48,418
Equipment, Software & Office
$13,484
Others
Usage
923No. of active users
No. of active usersNo. of users who recorded a session longer than 5 minutes in the last 3 months
No. of users who recorded a session longer than 5 minutes in the last 3 months
9,973
No. of sessions processed with Scribe
46mins
Median duration of conversation processed with Scribe
Effectiveness
38.7%Estimated % time savings per case note
Estimated % time savings per case noteWriting a case note without Scribe typically takes 30-60 mins (for social workers)
Writing a case note without Scribe typically takes 30-60 mins (for social workers)
1,628hoursEst. total documentation time saved with Scribe
Est. total documentation time saved with ScribeCalculated by multiplying the total hours Scribed by 0.5 (i.e. 60 min conversation takes 30 mins to document) and by the percentage of time saved per note
Calculated by multiplying the total hours Scribed by 0.5 (i.e. 60 min conversation takes 30 mins to document) and by the percentage of time saved per note
3.49/5Usefulness of summary
Usefulness of summaryUsers were surveyed based on this scale: (1) Not useful at all, (2) Not that useful, (3) Halfway there, (4) Useful, (5) Almost perfect
Users were surveyed based on this scale: (1) Not useful at all, (2) Not that useful, (3) Halfway there, (4) Useful, (5) Almost perfect
Key Highlights
Q1 2025 Jan-Mar
- Onboarded 45 / 200 Social Service Agencies with case documentation needs
- Allow users to select roles based on professional needs, with relevant prompt settings configured based on their role
- Automated emails of usage statistics for organisations to track internal usage
Q4 2024 Oct-Dec
- Launched Scribe to Medical Social Workers in all 3 clusters (SHS, NUHS, NHG) as part of Care360
- Launched Scribe as a standalone product for general use cases
- Piloted Scribe with 4 Social Service Agencies
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©2025 Open Government Products
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