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Careers@Gov 2.0

Careers@Gov 2.0 is a new job portal developed in partnership with the Public Service Division. The project aims to improve the candidate experience for public sector job applications and provide recruiters with improved tech tools to support better hiring outcomes.

SINCE 2024

Pilot
Product screenshot

Product Overview

Team Members

5

2⅔Engineer

1Design

1Policy

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Cost Per Quarter

$425,895
Show breakdown

Usage

62,240

Number of users

140K

Number of sessions

Satisfaction

4.73/6

CSAT (desktop)

4.25/6

CSAT (mobile)

Applicant Conversion

16.1%

Proportion of users who click "Apply" after reading the job description

27.8%

Proportion of users who click "Apply" at least once

59,334

Total "Apply" button clicks

Search Performance

27.2%

Top Ranked Click-through Rate

5.23%

Average Click-through Rate

Pilot feedback form (initiative)

5.2/6

Intuitive visual design & layout

5/6

Relevant search results

4.7/6

Find desired role easily

5.1/6

Clear and detailed job listings

83.3%

Proportion of users who prefer the beta site over the existing

Key Highlights

Q3 2024 Jul - Sep

  • Public beta launch on 1 Aug
  • Search algorithm enhancements
  • UI enhancements
  • SEO enhancements
  • Agency logos
  • Instrumentation
    • Google Analytics
    • Google Search Console
    • CSAT widget
  • Automated test coverage monitoring
  • Stability improvements to fallback cache
  • Monorepo migration
  • Setup crawler infrastructure

Q2 2024 Apr - Jun

  • Establish partnership with PSD to work on Careers@Gov 2.0
  • jobs.careers.gov.sg
    • Search bar to automatically highlight matching search terms to user
    • Filters for employment type and experience levels
    • Google Analytics with search click-through rates (CTR) instrumentation
    • Job description page
    • Optimise API payload size
    • Establish status monitoring
    • Revise theme to align with careers.gov.sg
    • Optimised site loading speeds and reduce shift
    • Automate downtime banners
    • Fallback caching when backend systems are down
    • Integrate with Human Resources Portal (HRP) APIs
    • Investigate search relevance
  • ATS pilot
    • Investigate scaling and permissions model
    • Collate feedback from users
    • Pilot metrics

Q1 2024 Jan - Mar

Hack for Public Good

  • Frame problem statements
  • Hackathon prototype with accurate search results and transparent job information
  • Evaluate various ATS offerings
  • Demos to agencies and stakeholders
  • User testing and research
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