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Pair

pair.gov.sg

Pair is an AI-based assistant for the government, designed to help public officers increase their productivity with the use of Large Language Models (LLMs). Pair Chat is a fast and secure version of ChatGPT for public officers, ensuring the underlying LLM technology works in the context of the Singapore Government. Pair Intern is an email assistant that brings the value of LLMs to internet-separated devices that cannot run Pair Chat.

Since 2023

Active

Product Overview

Team Members

⅔PM

3Engineer

⅔Design

⅔Ops

Cost Per Quarter

$983,047

Show breakdown

$263,145

Salary

$286,933

Infrastructure

$277,596

Corporate Overhead

$121,528

Equipment, Software & Office

$33,844

Others

Usage

97,789

Total users

+22%

53,894

Monthly active users

Efficacy

50min

Estimated average time saved per task

4.3/5

User satisfaction rating on Chat

Cost Effectiveness

$3.35per user

Monthly cost per user

-22%

Key Highlights

Q1-2025 Jan-Mar

Upgrade underlying model to better performing Claude Sonnet 3.5 (new).
Shipped in-app feedback collection modal to gather consistent feedback on usage and value added.
Built Transfer Assistant feature to allow creators to transfer ownership of their published Assistants to account for handovers and movement of teams.
Shipped direct feedback mechanism from end user to creator to measure efficacy of Assistant and to iterate based on user feedback.

Q4-2024 Oct-Dec

Launched agency publish feature for Pair Assistants, allowing officers in agencies to easily access agency-published Assistants.
Developed and shipped Preview feature on Pair Assistants to allow easier testing and creation of Assistants.
Built Pair Rome, an evaluation suite to ensure quality of LLM output specific to Singapore public officer context.
Enhanced landing page for Pair and made information on Pair Suite products available for public viewing on pair.gov.sg.
Prototyped Pair Engine to streamline LLM application building across different large language models.

Q3-2024 Jul-Sep

Upgraded underlying model to better performing Claude Sonnet 3.5 with more recent knowledge cutoff and higher context limits.
Launched document upload feature for Custom Assistants, enabling officers to provide Pair with essential government context for Assistant creation.
Launched document upload feature for Pair Chat, allowing officers to directly bring their government context into chat conversations.

Q2-2024 Apr-Jun

Onboarded schools and SingHealth onto Pair Chat.

Q1-2024 Jan-Mar

Onboarded 11 agencies to Pair Intern, enabling all their officers to securely make use of LLM technologies where previously restricted. Pair Intern is now being used by 1,100 public officers across government.
Built Azure AD integration for Pair Chat, allowing for easier logins on government devices.

Q4 2023 Oct-Dec

Launched Custom Assistants feature in Pair, allowing users to adapt Pair for their specific use cases.
Improved UI on Pair Chat, including re-design of main chat interface and sidebar for GSIB device compatibility, and enhanced conversation starter.
Addition of Pairwise Buddy Custom Assistant for Pair related help.
Prototyped Pair Scribe for live transcription use cases.
Prototyped extraction of structured data from unstructured case notes data.
Built new features for Pair Intern, to allow easy looping of colleagues into email thread to share response outputs.
Moved Pair Intern to GPT-4-turbo and improved error handling.

Q3 2023 Jul-Sep

Roll out of Pair Chat to all public officers.
Launched Pair Intern, an email-based assistant that officers can send files and links to for analysis.
Built Custom Assistants feature in Pair, to allow users to create bots with custom instructions and specialised knowledge from reference documents, and share them with other Pair users.
Built file attachment feature in Pair Chat.