Grant processing

• FormSG application form with complex logic
• FormSG webhook integration
• Zendesk triggers for notification
• Automatic validity checks with FDP & ACRA data
• Evaluation tab with API forex calculations and auto red flag detection

Communication

• Rework templates for fast replies
• Zendesk design system for clean formatted emails
• Accounting formats for monetary amounts

Developer experience

• Hot reloading for email templates
• Fix GCC AWS’ cross-account team practices

Pilot

• Created a Zendesk processing guide to teach officers how to use Zendesk
• Conducted two workshops to help officers understand
• WhatsApp on-calls for Processing Officers
• Recruit pilot companies
• Pilot launch in June

• Setup Zendesk SaaS to get communications platforms out of the box and avoid expensive custom rebuild
• Fraud Detection Platform integration to detect conflict of interest between grant applicants and vendors
• ACRA Vault integration to obtain trusted and verified corporate data
• FormSG webhook integration for a smooth application experience

• Structured content and improved copywriting to ensure grant terms and conditions are understandable
• Improved FAQ answers
• User testing to determine