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EnterpriseSG
The EnterpriseSG team seeks to build a communications-centric and cost-effective Zendesk-based grant processing system to improve application processing time and reduce friction for businesses seeking to expand overseas via the Market Readiness Assistance grant.
SINCE 2024
Pilot
Product Overview
Team Members
3
1⅔Engineer
Cost Per Quarter
$187,814
Show breakdown
$96,252
Salary
$4,291
Infrastructure
$61,507
Corporate Overhead
$18,018
Equipment, Software & Office
$7,746
Others
Key Highlights
Q1 2024 Feb-Mar
- Zendesk application
- Setup Zendesk SaaS to get communications platforms out of the box and avoid expensive custom rebuild
- Fraud Detection Platform integration to detect conflict of interest between grant applicants and vendors
- ACRA Vault integration to obtain trusted and verified corporate data
- FormSG webhook integration for a smooth application experience
- Market Readiness Assistance Isomer page
- Structured content and improved copywriting to ensure grant terms and conditions are understandable
- Improved FAQ answers
- User testing to determine
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