OGP PRODUCTS

FormSG is a platform that allows public officers in Singapore to create digital forms in minutes. The platform provides a zero code solution to collect data from government officials and members of the public.

LIVE SINCE 2019

Active Development
Product screenshot

Product Overview

Team Members

11

1PM

7Engineer

Design

1Ops

Policy

Cost Per Quarter

$816,196

Show breakdown

Usage

140K

Total agency users to date

37,046

Active agency users

5.29M

Form submissions

51,949

Active forms (with responses)

Cost Effectiveness

$22.03

Cost per active agency user

$0.15

Cost per form submission

$15.71

Cost per active form

Satisfaction

4.67/5

Citizen satisfaction rating

Key Highlights

Q2 2023 Apr-Jun

  • Payments launched: Agencies can collect money without setting up a website.
    • ~$4000 payments have been processed without any issue, in pilot with JTC
  • New ‘Waiting room’ feature ensured reliability of FormSG platform during sudden surge of traffic for NDP registrations in which ~500k citizens participated.
  • New FormSG <> Plumber integration was built to send instant SMSes to ~700k citizens who registered for LKY commemorative coins

Q1 2023 Jan-Mar

  • Frontend design migration (from AngularJS to ReactJS) completed
    • Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
    • Admins are able to search and filter the forms in list view
    • Admins are able to create form with just drag and drop
    • Twilio set up became fully self-service, saving operations load
  • Sri Lanka became the first country to adopt FormSG

Q4 2022 Oct-Dec

  • FormSG internal tool was released to make ops smoother and safer
  • FormSG accessibility standards were approved by NLB and Etch Empathy
    • Will be used to serve visually impaired citizens in Punggol Regional Library
Build by
OGP Logo
LinkedIn Logofacebook LogoInstagram Logo
©2023 Open Government Products