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FormSG is a platform that allows public officers in Singapore to create digital forms in minutes. The platform provides a zero code solution to collect data from government officials and members of the public.

Since 2019

Active
Product screenshot

Product Overview

Team Members

7

3Engineer

1Design

2Ops

ken-avatarkevinfoong-avatarscott-avatarsebastian-avataralicia-avatarkennethchang-avatarruchel-avatar

Cost Per Quarter

$586,412
Show breakdown

Usage Per Quarter

6.49M

Form submissions

-6%
67,665

Active forms (with responses)

-7%
46,963

Active agency users

-4%

Cost Effectiveness

$0.09

Cost per form submission

+21%

Satisfaction

4.69/5

Citizen satisfaction rating

0%
96.6%

Public officer satisfaction rating

+2%

Initiative level metrics

12,144

Payment transactions (per quarter)

+20%
25,096

Complete multi-respondent workflow runs (per quarter)

+17%
6,350

Valid multi-respondent forms (cumulative)

Key Highlights

Q4 2024 Oct-Dec

  • Multi-respondent forms:
    • 1700 new valid MRFs created and 25096 new completed workflows resulting in about 180-450 days saved.
    • Approval and email notification support implemented.
      • 723 forms have enabled the new approval features.
      • 903 forms have enabled new email notifications support.
    • Average admin satisfaction increased from 3.65 to 4.37/5 from a poll of 220 admins.
    • Implemented MRF backend validation to prevent tampering of submissions.
    • Ran a pilot for conditional routing, a feature to direct workflows to different parties depending on an option chosen in FormSG with 31 users, at 3.93/5 satisfaction.
    • Conducted in-person workshops across WOG for up to 200+ attendees.

Q3 2024 Jul-Sep

  • Multi-respondent forms:
    • 1,769 new Multi-Respondent Forms (MRF) were created, leading to increased workflow digitalisation for more efficient data collection.
    • Enabled the completion of 21,446 workflows, resulting in an estimated time savings of 224 workdays.
    • Conducted 5 workshops to guide 150 MOE staff in using MRF, facilitating the creation of 424 new MRFs in more than 60 schools to enhance operational efficiency in schools.
    • Piloted new features to support approval workflows, testing with 261 users across multiple agencies to gather feedback for further improvements.
  • Singpass-enabled forms:
    • Introduced 3 new features for Singpass-enabled forms, which provided support for use cases such as MOM’s e-balloting and MINDEF’s sick/incident reporting:
      • Opt out of NRIC collection for submissions, used by 700 forms.
      • Allow only one submission per unique NRIC, used by 598 forms.
      • Limit submissions to whitelisted NRICs, used by 43 forms.
  • Other highlights:
    • Released a feature that sends a PDF copy of form responses to email addresses in storage mode forms, used by 1,002 forms, to provide respondents with easier access to their submissions.
    • Supported the National Day Parade 2024 ticketing ballot, which received 316,501 submissions and an average respondent satisfaction of 4.9/5 based on over 8,000 reviews.

Q2 2024 Apr-Jun

  • FormSG launched the long-awaited Multi-Respondent Form mode to simplify approvals and workflows in the whole of government.
  • In the first quarter of existence, MRF facilitated 513 forms with valid and complete workflows and 6.2k successful workflow runs.
  • FormSG Payments: Almost doubled the cummulative number of transactions to 22.5k from across 31 agencies.
  • Successfully concluded pilot for 20 schools with adhoc events and collections totalling 4.3k transactions in volume. MOE will progressively rollout to all GGAS in phases.
  • Released email notifications for Storage Mode forms, used by 749 forms in just 2 weeks.
  • FormSG Office Hours: Grew to 3.7k attendees/month, helping them learn about FormSG and OGP suite.

Q1 2024 Jan-Mar

  • FormSG became one of the 150 UNDP recognized Digital Public Good products. Refer: https://digitalpublicgoods.net/registry/.
  • Multi-respondent forms piloted successfully with 3 agencies before launching at the end of Q1. Reached 924 workflow forms which have collected 3244 responses by April 22.
  • FormSG payments crossed 12000 transactions across 25 agencies actively using it.
  • Payment webhooks were launched to facilitate payment aggregation by MOE, that is removing their counter payments across 330 schools, starting with a trial of 20 schools ending in June.
  • FormSG payment is being used for providing HDB occupancy limit relaxation. ~3000 MOPs could get the relaxation till 22 April.
  • FormSG was adopted by the Cambodia Government to launch https://form.gov.kh/.

Q4 2023 Oct-Dec

  • FormSG payments crossed 6000 transactions across 25 agencies actively using it.
  • FormSG Charts were launched to allow admins to quickly analyze form responses. Up until now, more than 1000 admins have visualized their data with charts.
  • FormSG folders were launched to allow admins to better organize their forms. Up until now, more than 3000 folders have been created.
  • Admins can now log in to FormSG with their SingPass account, resulting in enhanced security and convenience.
  • Admins can now use 20 additional MyInfo fields with sgID (SingPass App Only Free) authentication. As a result, sgID-MyInfo now constitutes 21% of all our authentications.
  • Admins can now create MyInfo-verified forms using storage mode, resulting in trusted responses and convenient storage.

Q3 2023 Jul-Sep

  • Over 15 agencies created payment forms and over 3500 MOPs made cashless payments through the new FormPay feature.
  • FormPay also supported the Republic of Singapore Air Force (RSA55) donation drive in collecting $170k for our veterans.
  • FormSG <> Go integration helped over 10k admins in instantly creating short links for their forms.
  • We enhanced our security by introducing virus scanning on file uploads and server-side response validation on storage mode.
  • Our new MyInfo child fields are being used by MOE for MyInfo-verified MK registration of ~500k children per year. Saving huge time spent on data verification.
  • Our new Pre-submission Feedback feature has allowed 2,111 form respondents to report form issues to 887 form admins without needing to submit the form.
  • With our Admin Feedback feature, 1,311 admins have been able to provide feedback about their form-building experience with 92.55% positive feedback, helping us ensure high admin satisfaction.

Q2 2023 Apr-Jun

  • Payments launched: Agencies can collect money without setting up a website.
    • ~$4000 payments have been processed without any issue, in pilot with JTC
  • New ‘Waiting room’ feature ensured reliability of FormSG platform during sudden surge of traffic for NDP registrations in which ~500k citizens participated.
  • New FormSG <> Plumber integration was built to send instant SMSes to ~700k citizens who registered for LKY commemorative coins

Q1 2023 Jan-Mar

  • Frontend design migration (from AngularJS to ReactJS) completed
    • Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
    • Admins are able to search and filter the forms in list view
    • Admins are able to create form with just drag and drop
    • Twilio set up became fully self-service, saving operations load
  • Sri Lanka became the first country to adopt FormSG

Q4 2022 Oct-Dec

  • FormSG internal tool was released to make ops smoother and safer
  • FormSG accessibility standards were approved by NLB and Etch Empathy
    • Will be used to serve visually impaired citizens in Punggol Regional Library
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