Multi-respondent forms:

• 45k+ workflows completed, saving estimated 330-820 workdays.
• 4.8/5 respondent satisfaction from 400+ ratings.
• New features launched:
  • Conditional routing
    • Piloted in 88 forms to forward submissions based on form options
    • Rated 4.4/5 for ease of use, 4.7/5 for usefulness
  • Reminders:
    • 1.2k reminders sent to reduce drop-offs across 236 forms
  • Status dashboard:
    • Track workflow completion and approvals.
  • Email attachments support:
    • Enabled in 790 forms for easier access.

Merging Storage and Email Modes:

• Myinfo Children:
  • Support SG60 Baby Gift initiative, with 6k+ registrations prefill
• Attachment and JSON payload support
  • Support 26k+ forms.

Other highlights:

• Create forms with AI:
  • 1.6k forms created with 5+ submissions to save time during form building.
• Multi-language:
  • Rolled out for Public Transport Voucher forms in multiple languages.
• Local address field:
  • 528 forms enabled for respondents to enter postal code and prefill addresses to reduce errors and improve user experience.

• 1700 new valid MRFs created and 25096 new completed workflows resulting in about 180-450 days saved.
• Approval and email notification support implemented.
  • 723 forms have enabled the new approval features.
  • 903 forms have enabled new email notifications support.
• Average admin satisfaction increased from 3.65 to 4.37/5 from a poll of 220 admins.
• Implemented MRF backend validation to prevent tampering of submissions.
• Ran a pilot for conditional routing, a feature to direct workflows to different parties depending on an option chosen in FormSG with 31 users, at 3.93/5 satisfaction.
• Conducted in-person workshops across WOG for up to 200+ attendees.

• 1,769 new Multi-Respondent Forms (MRF) were created, leading to increased workflow digitalisation for more efficient data collection.
• Enabled the completion of 21,446 workflows, resulting in an estimated time savings of 224 workdays.
• Conducted 5 workshops to guide 150 MOE staff in using MRF, facilitating the creation of 424 new MRFs in more than 60 schools to enhance operational efficiency in schools.
• Piloted new features to support approval workflows, testing with 261 users across multiple agencies to gather feedback for further improvements.

• Introduced 3 new features for Singpass-enabled forms, which provided support for use cases such as MOM’s e-balloting and MINDEF’s sick/incident reporting:
  • Opt out of NRIC collection for submissions, used by 700 forms.
  • Allow only one submission per unique NRIC, used by 598 forms.
  • Limit submissions to whitelisted NRICs, used by 43 forms.

• Released a feature that sends a PDF copy of form responses to email addresses in storage mode forms, used by 1,002 forms, to provide respondents with easier access to their submissions.
• Supported the National Day Parade 2024 ticketing ballot, which received 316,501 submissions and an average respondent satisfaction of 4.9/5 based on over 8,000 reviews.

• ~$4000 payments have been processed without any issue, in pilot with JTC

• Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
• Admins are able to search and filter the forms in list view
• Admins are able to create form with just drag and drop
• Twilio set up became fully self-service, saving operations load

• forms.gov.lk uses our tech to serve 50 million citizens.

• Will be used to serve visually impaired citizens in Punggol Regional Library