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FormSG
FormSG is a platform that allows public officers in Singapore to create digital forms in minutes. The platform provides a zero code solution to collect data from government officials and members of the public.
SINCE 2019
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
8
1PM
3⅓Engineer
⅔Design
1Ops
Cost Per Quarter
$517,316
Show breakdown
$214,801
Salary
$54,954
Infrastructure
$17,400
Security
$154,491
Corporate Overhead
$51,387
Equipment, Software & Office
$24,283
Others
Usage
6.91M
Form submissions
+6%
72,697
Active forms (with responses)
+13%
48,800
Active agency users
+9%
Cost Effectiveness
$0.075
Cost per form submission
+8%
Satisfaction
4.69/5
Citizen satisfaction rating
0%
95.15%
Public officer satisfaction rating
-1%
Initiative level metrics
10,107
Payment transactions
+11%
21,481
Number of complete workflow runs
+246%
Key Highlights
Q3 2024 Jul-Sep
- Multi-respondent forms:
- 1,769 new Multi-Respondent Forms (MRF) were created, leading to increased workflow digitalisation for more efficient data collection.
- Enabled the completion of 21,446 workflows, resulting in an estimated time savings of 224 workdays.
- Conducted 5 workshops to guide 150 MOE staff in using MRF, facilitating the creation of 424 new MRFs in more than 60 schools to enhance operational efficiency in schools.
- Piloted new features to support approval workflows, testing with 261 users across multiple agencies to gather feedback for further improvements.
- Singpass-enabled forms:
- Introduced 3 new features for Singpass-enabled forms, which provided support for use cases such as MOM’s e-balloting and MINDEF’s sick/incident reporting:
- Opt out of NRIC collection for submissions, used by 700 forms.
- Allow only one submission per unique NRIC, used by 598 forms.
- Limit submissions to whitelisted NRICs, used by 43 forms.
- Introduced 3 new features for Singpass-enabled forms, which provided support for use cases such as MOM’s e-balloting and MINDEF’s sick/incident reporting:
- Other highlights:
- Released a feature that sends a PDF copy of form responses to email addresses in storage mode forms, used by 1,002 forms, to provide respondents with easier access to their submissions.
- Supported the National Day Parade 2024 ticketing ballot, which received 316,501 submissions and an average respondent satisfaction of 4.9/5 based on over 8,000 reviews.
Q2 2024 Apr-Jun
- FormSG launched the long-awaited Multi-Respondent Form mode to simplify approvals and workflows in the whole of government.
- In the first quarter of existence, MRF facilitated 513 forms with valid and complete workflows and 6.2k successful workflow runs.
- FormSG Payments: Almost doubled the cummulative number of transactions to 22.5k from across 31 agencies.
- Successfully concluded pilot for 20 schools with adhoc events and collections totalling 4.3k transactions in volume. MOE will progressively rollout to all GGAS in phases.
- Released email notifications for Storage Mode forms, used by 749 forms in just 2 weeks.
- FormSG Office Hours: Grew to 3.7k attendees/month, helping them learn about FormSG and OGP suite.
Q1 2024 Jan-Mar
- FormSG became one of the 150 UNDP recognized Digital Public Good products. Refer: https://digitalpublicgoods.net/registry/.
- Multi-respondent forms piloted successfully with 3 agencies before launching at the end of Q1. Reached 924 workflow forms which have collected 3244 responses by April 22.
- FormSG payments crossed 12000 transactions across 25 agencies actively using it.
- Payment webhooks were launched to facilitate payment aggregation by MOE, that is removing their counter payments across 330 schools, starting with a trial of 20 schools ending in June.
- FormSG payment is being used for providing HDB occupancy limit relaxation. ~3000 MOPs could get the relaxation till 22 April.
- FormSG was adopted by the Cambodia Government to launch https://form.gov.kh/.
Q4 2023 Oct-Dec
- FormSG payments crossed 6000 transactions across 25 agencies actively using it.
- FormSG Charts were launched to allow admins to quickly analyze form responses. Up until now, more than 1000 admins have visualized their data with charts.
- FormSG folders were launched to allow admins to better organize their forms. Up until now, more than 3000 folders have been created.
- Admins can now log in to FormSG with their SingPass account, resulting in enhanced security and convenience.
- Admins can now use 20 additional MyInfo fields with sgID (SingPass App Only Free) authentication. As a result, sgID-MyInfo now constitutes 21% of all our authentications.
- Admins can now create MyInfo-verified forms using storage mode, resulting in trusted responses and convenient storage.
Q3 2023 Jul-Sep
- Over 15 agencies created payment forms and over 3500 MOPs made cashless payments through the new FormPay feature.
- FormPay also supported the Republic of Singapore Air Force (RSA55) donation drive in collecting $170k for our veterans.
- FormSG <> Go integration helped over 10k admins in instantly creating short links for their forms.
- We enhanced our security by introducing virus scanning on file uploads and server-side response validation on storage mode.
- Our new MyInfo child fields are being used by MOE for MyInfo-verified MK registration of ~500k children per year. Saving huge time spent on data verification.
- Our new Pre-submission Feedback feature has allowed 2,111 form respondents to report form issues to 887 form admins without needing to submit the form.
- With our Admin Feedback feature, 1,311 admins have been able to provide feedback about their form-building experience with 92.55% positive feedback, helping us ensure high admin satisfaction.
Q2 2023 Apr-Jun
- Payments launched: Agencies can collect money without setting up a website.
- ~$4000 payments have been processed without any issue, in pilot with JTC
- New ‘Waiting room’ feature ensured reliability of FormSG platform during sudden surge of traffic for NDP registrations in which ~500k citizens participated.
- New FormSG <> Plumber integration was built to send instant SMSes to ~700k citizens who registered for LKY commemorative coins
Q1 2023 Jan-Mar
- Frontend design migration (from AngularJS to ReactJS) completed
- Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
- Admins are able to search and filter the forms in list view
- Admins are able to create form with just drag and drop
- Twilio set up became fully self-service, saving operations load
- Sri Lanka became the first country to adopt FormSG
- forms.gov.lk uses our tech to serve 50 million citizens.
Q4 2022 Oct-Dec
- FormSG internal tool was released to make ops smoother and safer
- FormSG accessibility standards were approved by NLB and Etch Empathy
- Will be used to serve visually impaired citizens in Punggol Regional Library
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