OGP PRODUCTS
FormSG
FormSG is a platform that allows public officers in Singapore to create digital forms in minutes. The platform provides a zero code solution to collect data from government officials and members of the public.
LIVE SINCE 2019
Active Development
Product Overview
Team Members
11
1PM
7Engineer
⅔Design
1Ops
⅓Policy
Cost Per Quarter
$816,196
Show breakdown
Usage
140K
Total agency users to date
37,046
Active agency users
5.29M
Form submissions
51,949
Active forms (with responses)
Cost Effectiveness
$22.03
Cost per active agency user
$0.15
Cost per form submission
$15.71
Cost per active form
Satisfaction
4.67/5
Citizen satisfaction rating
Key Highlights
Q2 2023 Apr-Jun
- Payments launched: Agencies can collect money without setting up a website.
- ~$4000 payments have been processed without any issue, in pilot with JTC
- New ‘Waiting room’ feature ensured reliability of FormSG platform during sudden surge of traffic for NDP registrations in which ~500k citizens participated.
- New FormSG <> Plumber integration was built to send instant SMSes to ~700k citizens who registered for LKY commemorative coins
Q1 2023 Jan-Mar
- Frontend design migration (from AngularJS to ReactJS) completed
- Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
- Admins are able to search and filter the forms in list view
- Admins are able to create form with just drag and drop
- Twilio set up became fully self-service, saving operations load
- Sri Lanka became the first country to adopt FormSG
- forms.gov.lk uses our tech to serve 50 million citizens.
Q4 2022 Oct-Dec
- FormSG internal tool was released to make ops smoother and safer
- FormSG accessibility standards were approved by NLB and Etch Empathy
- Will be used to serve visually impaired citizens in Punggol Regional Library
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