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FormSG is a platform that allows public officers in Singapore to create digital forms in minutes. The platform provides a zero code solution to collect data from government officials and members of the public.

SINCE 2019

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Product Overview

Team Members







Cost Per Quarter

Show breakdown



Form submissions


Active forms (with responses)


Active agency users


Cost Effectiveness


Cost per form submission




Citizen satisfaction rating


Public officer satisfaction rating


Initiative level metrics


Total payment transactions


Key Highlights

Q1 2024 Jan-Mar

  • FormSG became one of the 150 UNDP recognized Digital Public Good products. Refer: https://digitalpublicgoods.net/registry/.
  • Multi-respondent forms piloted successfully with 3 agencies before launching at the end of Q1. Reached 924 workflow forms which have collected 3244 responses by April 22.
  • FormSG payments crossed 12000 transactions across 25 agencies actively using it.
  • Payment webhooks were launched to facilitate payment aggregation by MOE, that is removing their counter payments across 330 schools, starting with a trial of 20 schools ending in June.
  • FormSG payment is being used for providing HDB occupancy limit relaxation. ~3000 MOPs could get the relaxation till 22 April.
  • FormSG was adopted by the Cambodia Government to launch https://form.gov.kh/.

Q4 2023 Oct-Dec

  • FormSG payments crossed 6000 transactions across 25 agencies actively using it.
  • FormSG Charts were launched to allow admins to quickly analyze form responses. Up until now, more than 1000 admins have visualized their data with charts.
  • FormSG folders were launched to allow admins to better organize their forms. Up until now, more than 3000 folders have been created.
  • Admins can now log in to FormSG with their SingPass account, resulting in enhanced security and convenience.
  • Admins can now use 20 additional MyInfo fields with sgID (SingPass App Only Free) authentication. As a result, sgID-MyInfo now constitutes 21% of all our authentications.
  • Admins can now create MyInfo-verified forms using storage mode, resulting in trusted responses and convenient storage.

Q3 2023 Jul-Sep

  • Over 15 agencies created payment forms and over 3500 MOPs made cashless payments through the new FormPay feature.
  • FormPay also supported the Republic of Singapore Air Force (RSA55) donation drive in collecting $170k for our veterans.
  • FormSG <> Go integration helped over 10k admins in instantly creating short links for their forms.
  • We enhanced our security by introducing virus scanning on file uploads and server-side response validation on storage mode.
  • Our new MyInfo child fields are being used by MOE for MyInfo-verified MK registration of ~500k children per year. Saving huge time spent on data verification.
  • Our new Pre-submission Feedback feature has allowed 2,111 form respondents to report form issues to 887 form admins without needing to submit the form.
  • With our Admin Feedback feature, 1,311 admins have been able to provide feedback about their form-building experience with 92.55% positive feedback, helping us ensure high admin satisfaction.

Q2 2023 Apr-Jun

  • Payments launched: Agencies can collect money without setting up a website.
    • ~$4000 payments have been processed without any issue, in pilot with JTC
  • New ‘Waiting room’ feature ensured reliability of FormSG platform during sudden surge of traffic for NDP registrations in which ~500k citizens participated.
  • New FormSG <> Plumber integration was built to send instant SMSes to ~700k citizens who registered for LKY commemorative coins

Q1 2023 Jan-Mar

  • Frontend design migration (from AngularJS to ReactJS) completed
    • Citizen satisfaction ratings moved from 4.4 to 4.7 out of 5
    • Admins are able to search and filter the forms in list view
    • Admins are able to create form with just drag and drop
    • Twilio set up became fully self-service, saving operations load
  • Sri Lanka became the first country to adopt FormSG

Q4 2022 Oct-Dec

  • FormSG internal tool was released to make ops smoother and safer
  • FormSG accessibility standards were approved by NLB and Etch Empathy
    • Will be used to serve visually impaired citizens in Punggol Regional Library
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