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ParkingSG
ParkingSG is a mobile application developed to allow drivers to pay for their parking sessions digitally as an alternative to paper coupons. It can be used at all non-gantry public carparks managed by URA and HDB.
Since 2017
Maintenance
We’ve gotten these products stable and still make fixes if needed, but aren’t adding new features.
Product Overview
Team Members
3
½PM
⅓Engineer
1Ops
Cost Per Quarter
$364,280
Show breakdown
$60,015
Salary
$247,345
Infrastructure
$36,497
Corporate Overhead
$15,974
Equipment, Software & Office
$4,450
Others
Usage
$3.30M
Cost savings in the form of refunds to users ending parking sessions early
-3%
42%
Average percentage refund from a parking session
0%
4.01M
Total parking sessions
-4%
1.08M
Total unique vehicles parked
-8%
Performance
100%
API Server Uptime
0%
99.99%
iOS crash-free users
0%
99.74%
Android crash-free users
0%
Cost Effectiveness
5.8%
Operating cost as a percentage of revenue
-12%
$0.091
Cost per parking session
-9%
$0.34
Cost per active vehicle
-4%
Satisfaction
3.9/5
iOS App Store Rating
0%
3.5/5
Android App Store Rating
0%
Key Highlights
Q1 2025 Jan-Mar
- System maintenance, monitoring, and incident response
- Onboarding new product operations
Q4 2024 Oct-Dec
- Changes to Parking API, backend, batch jobs and admin portal to onboard JTC carparks
- System maintenance, monitoring, and incident response
Q3 2024 Jul-Sep
- Onboarding new team members to product, engineering, and operations
- Rollout of carpark scheduler feature to carpark administrators
- System maintenance, monitoring, and incident response
Q2 2024 Apr-Jun
- System maintenance, monitoring, and incident response
Q1 2024 Jan-Mar
- System maintenance, monitoring, incident response and bug fixes for Stripe payment timeout issue
- Exploratory talks with MOE and JTC to onboard their carparks onto ParkingSG
Q4 2023 Oct-Dec
- Work with AGO/HDB/URA/LTA on solution to policy concerns due to under-declaration of vehicles
- Work with LTA/URA/HDB on next steps for parking charges with introduction of ERP2
- System maintenance, monitoring and incident response
Q3 2023 Jul-Sep
- HDB/URA Self-Service Carpark Management
- Previously, HDB/URA wrote in to ParkingSG where engineers on Parking will, on their behalf, manually make updates to carparks (e.g. add or remove a carpark) at specific dates and times
- Now, we have developed a self-service scheduler where admin users from HDB/URA can schedule these carpark changes ahead of time, independent of ParkingSG engineers
Q2 2023 Apr-Jun
- Migrated infrastructure for ParkingSG
- Refreshed the tech stack to improve familiarity and understandability by current engineers of the codebase
- Improved security of our backend systems through migration to up-to-date tooling and services on AWS
- Updated application monitoring capabilities to improve operational visibility, to detect and remediate issues faster
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©2025 Open Government Products
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