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ParkingSG
ParkingSG is a mobile application developed to allow drivers to pay for their parking sessions digitally as an alternative to paper coupons. It can be used at all non-gantry public carparks managed by URA and HDB.
SINCE 2017
Maintenance
Product Overview
Team Members
1
1Ops
Cost Per Quarter
$40,771
Show breakdown
$8,112
Salary
$32,659
Infrastructure
Usage
$1.24M
Cost savings in the form of refunds to users ending parking sessions early
0%
43%
Average percentage refund from a parking session
+2%
4.07M
Total parking sessions
+1%
1.15M
Total unique vehicles parked
0%
Cost Effectiveness
$0.01
Cost per parking session
-36%
$0.035
Cost per active vehicle
-35%
Satisfaction
3.9/5
iOS App Store Rating
0%
3.5/5
Android App Store Rating
0%
Key Highlights
Q2 2024 Apr-Jun
- System maintenance, monitoring, and incident response
Q1 2024 Jan-Mar
- System maintenance, monitoring, incident response and bug fixes for Stripe payment timeout issue
- Exploratory talks with MOE and JTC to onboard their carparks onto ParkingSG
Q4 2023 Oct-Dec
- Work with AGO/HDB/URA/LTA on solution to policy concerns due to under-declaration of vehicles
- Work with LTA/URA/HDB on next steps for parking charges with introduction of ERP2
- System maintenance, monitoring and incident response
Q3 2023 Jul-Sep
- HDB/URA Self-Service Carpark Management
- Previously, HDB/URA wrote in to ParkingSG where engineers on Parking will, on their behalf, manually make updates to carparks (e.g. add or remove a carpark) at specific dates and times
- Now, we have developed a self-service scheduler where admin users from HDB/URA can schedule these carpark changes ahead of time, independent of ParkingSG engineers
Q2 2023 Apr-Jun
- Migrated infrastructure for ParkingSG
- Refreshed the tech stack to improve familiarity and understandability by current engineers of the codebase
- Improved security of our backend systems through migration to up-to-date tooling and services on AWS
- Updated application monitoring capabilities to improve operational visibility, to detect and remediate issues faster
Built by
©2023 Open Government Products
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