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ParkingSG
ParkingSG is a mobile application developed to allow drivers to pay for their parking sessions digitally as an alternative to paper coupons. It can be used at all non-gantry public carparks managed by URA and HDB.
SINCE 2017
Maintenance
This product is up and running, and we're keeping it in good shape.
Product Overview
Team Members
3
½PM
⅔Engineer
1Ops
Cost Per Quarter
$417,534
Show breakdown
$101,084
Salary
$235,521
Infrastructure
$52,224
Corporate Overhead
$22,389
Equipment, Software & Office
$6,316
Others
Usage
4.17M
Total parking sessions
-4%
1.17M
Total unique vehicles parked
-1%
Performance
100%
API Server Uptime
0%
99.99%
iOS crash-free users
0%
99.53%
Android crash-free users
0%
Cost Effectiveness
6.6%
Operating cost as a percentage of revenue
+20%
$0.10
Cost per parking session
+20%
$0.36
Cost per active vehicle
+17%
Satisfaction
3.9/5
iOS App Store Rating
0%
3.5/5
Android App Store Rating
0%
Key Highlights
Q4 2024 Oct-Dec
- Changes to Parking API, backend, batch jobs and admin portal to onboard JTC carparks
- System maintenance, monitoring, and incident response
Q3 2024 Jul-Sep
- Onboarding new team members to product, engineering, and operations
- Rollout of carpark scheduler feature to carpark administrators
- System maintenance, monitoring, and incident response
Q2 2024 Apr-Jun
- System maintenance, monitoring, and incident response
Q1 2024 Jan-Mar
- System maintenance, monitoring, incident response and bug fixes for Stripe payment timeout issue
- Exploratory talks with MOE and JTC to onboard their carparks onto ParkingSG
Q4 2023 Oct-Dec
- Work with AGO/HDB/URA/LTA on solution to policy concerns due to under-declaration of vehicles
- Work with LTA/URA/HDB on next steps for parking charges with introduction of ERP2
- System maintenance, monitoring and incident response
Q3 2023 Jul-Sep
- HDB/URA Self-Service Carpark Management
- Previously, HDB/URA wrote in to ParkingSG where engineers on Parking will, on their behalf, manually make updates to carparks (e.g. add or remove a carpark) at specific dates and times
- Now, we have developed a self-service scheduler where admin users from HDB/URA can schedule these carpark changes ahead of time, independent of ParkingSG engineers
Q2 2023 Apr-Jun
- Migrated infrastructure for ParkingSG
- Refreshed the tech stack to improve familiarity and understandability by current engineers of the codebase
- Improved security of our backend systems through migration to up-to-date tooling and services on AWS
- Updated application monitoring capabilities to improve operational visibility, to detect and remediate issues faster
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©2025 Open Government Products
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