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Referral Exchange
Referral Exchange aims to digitise all healthcare referrals in Singapore, starting with subsidised specialist referrals. It is a backend layer that integrates with all major healthcare IT systems and consolidates all the API endpoints, so that they are easily consumable by upstream systems.
SINCE 2024
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
5
1PM
1½Engineer
⅓Design
½Ops
Cost Per Quarter
$410,285
Show breakdown
$164,757
Salary
$5,512
Infrastructure
$164,717
Corporate Overhead
$58,727
Equipment, Software & Office
$16,572
Others
Growth
223
Active GP Doctors
2,182
Referrals Processed
Effectiveness
6.92%
Rejection Rate
99.27%
Fulfillment Rate
Cost Effectiveness
$188
Cost per Referral
Key Highlights
Q4 2024 Oct-Dec
- Onboarded PHI SOCs across 3 clusters, and all GPs who are using HAS to properly stress-test the schema-based referral approach.
- Implemented email acknowledgment workflow to support digitising referrals needing triage.
- Implemented clarification notes feature to support closed-loop communications for referrals needing triage.
- Implemented attachments feature to support referrals needing clinical attachments, e.g. chest x-ray and ECG reports.
- Worked closely with clusters to improve referral accuracy and follow-through.
Q2 2024 Apr-June
- Pilot to allow GP clinics to make digital referrals to 8 Polyclinics under NHG for critical diagnostic services
- Polyclinics onboarded: AMK Polyclinic, Geylang Polyclinic, Hougang Polyclinic, Kallang Polyclinic, Sembawang Polyclinic, Toa Payoh Polyclinic, Woodlands Polyclinic, Yishun Polyclinic, AMK-Thye Hua Kwan Hospital
- Fully digitised NHG Diagnostics’ Radiology and Laboratory Referral Forms, so GP doctors do not need to fill out a manual form
- Fully digitised MOH’s CHAS referral form for subsidised specialist referrals, so GP doctors do not need to fill out a manual form
- Improved the user experience for subsidised specialist referrals for patients not in SingHealth’s patient records
Q1 2024 Jan-Mar
- Pilot to allow GP clinics to make digital referrals to more than 300 SingHealth Specialist Outpatient Clinics (SOCs) for specialist treatment
- Hospitals onboarded: Singapore General Hospital, Changi General Hospital, Sengkang General Hospital, KK Women’s and Children’s Hospital, and National Dental Centre Singapore
- Completed integration with SingHealth’s PartnersBuddy to access SingHealth SOC appointment slots
- Completed penetration testing with Cure53 to ensure system security
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