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Plumber is a no-code tool that lets public officers create custom, automated workflows to handle various daily tasks, so they can focus on more important work. Plumber supports seamless integrations between a growing number of government and commercial services.

SINCE 2023

Active
Product screenshot

Product Overview

Team Members

5

2⅔Engineer

Design

Ops

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Cost Per Quarter

$466,341
Show breakdown

Usage

3,905

Total agency users

+28%
2,882

Workflows automated

+57%
1.19M

Automation runs this quarter

+415%

Cost Effectiveness

$0.39

Cost per automation run

-81%

Key Highlights

Q2 2024 Apr-Jun

  • Greater Growth with Plumber (GGWP) experiment
    • Aims to increase user conversion
    • New onboarding flow which provides step by step walkthrough
    • Pre-configured demo pipe
  • Core features
    • Gov.sg SMS
    • M365 General Release
    • Formatter
    • Calculator
  • Quality of life features
    • Pipe duplication
    • Pipe transfer
  • Improved UX
    • More robust retry mechanism for partial failures
    • FormSG test data without actual submission
    • New UI components and landing page
  • Stability and performance
    • App-specifc queues for more accurate rate limiting

Q1 2024 Jan-Mar

  • Enabled more automations for users, by integrating with:
    • Microsoft 365 Excel (Pilot)
    • LetterSG
    • Tiles (inbuilt spreadsheets by Plumber)
    • PaySG (general release)
  • Improved user experience by:
    • Adding notifications for failed automations
    • Simplifying interface for pipe setup
  • Stability and performance enhancements:
    • Automatic recovery when Telegram connections fail
    • Improved HTML rendering for Postman emails
    • Automated end-to-end testing
    • Smarter automated retries for pipe failures

Q4 2023 Oct-Dec (UX Improvement and stabilisation quarter)

  • Support for Vape Enforcement
    • PaySG Integration
  • UX
    • Actionable errors for better self-help
    • Empty flows template
  • Postman
    • Attachment general availability
    • Revamped Postman rich text editor
    • Remove the need for API keys
  • Stability and Security
    • Better rate limiting
    • Improve infra
    • Datadog RUM

Q3 2023 Jul-Sep

  • Toolbox
  • Enhancements
    • FormSG: Verified fields
    • Postman: Support file attachments
    • sgID Login
  • Major UX Improvements
    • FormSG Auto-connection
    • Telegram Auto-chat selection
    • Improve GSIB compatibility
  • Stability/ Security
    • Webhook rate limit
    • Beef up security

Q2 2023 Apr-Jun

  • Migrate to AWS and IaC
  • Improve reliability and user experience for existing integrations
  • Incremental migration to design system
  • Monitoring and alerts
  • Supported MAS LKY Coin distribution
    • Load tests and query optimisations
  • PSD Brown bag session
  • VAPT

Q1 2023 Jan-Mar

  • Inception of Plumber for Hack for Public Good 2023
  • Added FormSG, Vault Workspace and Postman integrations
  • Added conditional logic
  • Introduce passwordless authentication
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