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Plumber
Plumber is a no-code tool that lets public officers create custom, automated workflows to handle various daily tasks, so they can focus on more important work. Plumber supports seamless integrations between a growing number of government and commercial services.
Since 2023
Active
We're putting more resources into these products, adding new features to make them work better for our users.
Product Overview
Team Members
5
2⅔Engineer
⅔Design
⅔Ops
Cost Per Quarter
$475,354
Show breakdown
$190,401
Salary
$12,514
Infrastructure
$174,816
Corporate Overhead
$76,147
Equipment, Software & Office
$21,476
Others
Usage
7,255
Total agency users
+30%
6,395
Total workflows automated
+42%
2.07M
Automation runs this quarter
+16%
Cost Effectiveness
$0.23
Cost per automation run
-6%
1,617daysTime saved
Time savedAssumes 30 seconds saved per action. Disregards actions that are not time-consuming (e.g. formatting, comparing values)
Assumes 30 seconds saved per action. Disregards actions that are not time-consuming (e.g. formatting, comparing values)
Conversion
29.9%
% of users who published a pipe with at least 1 automation run
+2%
Key Highlights
Q4 2024 Oct-Dec
- Tile ownership transfer
- Whitelisting for GSIB
- UX fixes
- Show connected pipes for tiles
- Incremental loading for tiles
- Improve existing integrations
- Improved formatter
- Date comparisons
- Allow variable headers in Custom API
- Allow CC in Postman
- Migrate to info@plumber.gov.sg
- Stability and bug fixes
Q3 2024 Jul-Sep
- Greater Growth with Plumber (GGWP) experiment Phase 2
- Launch of Templates for one-click pipe creation
- Improved UX
- Allow creation of tables (tiles) and columns within pipe editor
- Single step testing to speed up pipe creation
- Admin panel for faster support
- Stability and performance
- More performant rich text editor
- Better retries to reduce human intervention
- VAPT
Q2 2024 Apr-Jun
- Greater Growth with Plumber (GGWP) experiment Phase 1
- Aims to increase user conversion
- New onboarding flow which provides step by step walkthrough
- Pre-configured demo pipe
- Core features
- Gov.sg SMS
- M365 General Release
- Formatter
- Calculator
- Quality of life features
- Pipe duplication
- Pipe transfer
- Improved UX
- More robust retry mechanism for partial failures
- FormSG test data without actual submission
- New UI components and landing page
- Stability and performance
- App-specifc queues for more accurate rate limiting
Q1 2024 Jan-Mar
- Enabled more automations for users, by integrating with:
- Microsoft 365 Excel (Pilot)
- LetterSG
- Tiles (inbuilt spreadsheets by Plumber)
- PaySG (general release)
- Improved user experience by:
- Adding notifications for failed automations
- Simplifying interface for pipe setup
- Stability and performance enhancements:
- Automatic recovery when Telegram connections fail
- Improved HTML rendering for Postman emails
- Automated end-to-end testing
- Smarter automated retries for pipe failures
Q4 2023 Oct-Dec (UX Improvement and stabilisation quarter)
- Support for Vape Enforcement
- PaySG Integration
- UX
- Actionable errors for better self-help
- Empty flows template
- Postman
- Attachment general availability
- Revamped Postman rich text editor
- Remove the need for API keys
- Stability and Security
- Better rate limiting
- Improve infra
- Datadog RUM
Q3 2023 Jul-Sep
- Toolbox
- Enhancements
- FormSG: Verified fields
- Postman: Support file attachments
- sgID Login
- Major UX Improvements
- FormSG Auto-connection
- Telegram Auto-chat selection
- Improve GSIB compatibility
- Stability/ Security
- Webhook rate limit
- Beef up security
Q2 2023 Apr-Jun
- Migrate to AWS and IaC
- Improve reliability and user experience for existing integrations
- Incremental migration to design system
- Monitoring and alerts
- Supported MAS LKY Coin distribution
- Load tests and query optimisations
- PSD Brown bag session
- VAPT
Q1 2023 Jan-Mar
- Inception of Plumber for Hack for Public Good 2023
- Added FormSG, Vault Workspace and Postman integrations
- Added conditional logic
- Introduce passwordless authentication
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