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Plumber
Plumber is a no-code tool that lets public officers create custom, automated workflows to handle various daily tasks, so they can focus on more important work. Plumber supports seamless integrations between a growing number of government and commercial services.
SINCE 2023
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
5
2⅔Engineer
⅔Design
⅔Ops
Cost Per Quarter
$435,799
Show breakdown
$182,513
Salary
$13,536
Infrastructure
$160,928
Corporate Overhead
$53,528
Equipment, Software & Office
$25,294
Others
Usage
5,568
Total agency users
+43%
4,517
Workflows automated
+57%
1.78M
Automation runs this quarter
+50%
Cost Effectiveness
$0.24
Cost per automation run
-38%
Conversion
29.4%
% of users who published a pipe with at least 1 automation run
Key Highlights
Q3 2024 Jul-Sep
- Greater Growth with Plumber (GGWP) experiment Phase 2
- Launch of Templates for one-click pipe creation
- Improved UX
- Allow creation of tables (tiles) and columns within pipe editor
- Single step testing to speed up pipe creation
- Admin panel for faster support
- Stability and performance
- More performant rich text editor
- Better retries to reduce human intervention
- VAPT
Q2 2024 Apr-Jun
- Greater Growth with Plumber (GGWP) experiment Phase 1
- Aims to increase user conversion
- New onboarding flow which provides step by step walkthrough
- Pre-configured demo pipe
- Core features
- Gov.sg SMS
- M365 General Release
- Formatter
- Calculator
- Quality of life features
- Pipe duplication
- Pipe transfer
- Improved UX
- More robust retry mechanism for partial failures
- FormSG test data without actual submission
- New UI components and landing page
- Stability and performance
- App-specifc queues for more accurate rate limiting
Q1 2024 Jan-Mar
- Enabled more automations for users, by integrating with:
- Microsoft 365 Excel (Pilot)
- LetterSG
- Tiles (inbuilt spreadsheets by Plumber)
- PaySG (general release)
- Improved user experience by:
- Adding notifications for failed automations
- Simplifying interface for pipe setup
- Stability and performance enhancements:
- Automatic recovery when Telegram connections fail
- Improved HTML rendering for Postman emails
- Automated end-to-end testing
- Smarter automated retries for pipe failures
Q4 2023 Oct-Dec (UX Improvement and stabilisation quarter)
- Support for Vape Enforcement
- PaySG Integration
- UX
- Actionable errors for better self-help
- Empty flows template
- Postman
- Attachment general availability
- Revamped Postman rich text editor
- Remove the need for API keys
- Stability and Security
- Better rate limiting
- Improve infra
- Datadog RUM
Q3 2023 Jul-Sep
- Toolbox
- Enhancements
- FormSG: Verified fields
- Postman: Support file attachments
- sgID Login
- Major UX Improvements
- FormSG Auto-connection
- Telegram Auto-chat selection
- Improve GSIB compatibility
- Stability/ Security
- Webhook rate limit
- Beef up security
Q2 2023 Apr-Jun
- Migrate to AWS and IaC
- Improve reliability and user experience for existing integrations
- Incremental migration to design system
- Monitoring and alerts
- Supported MAS LKY Coin distribution
- Load tests and query optimisations
- PSD Brown bag session
- VAPT
Q1 2023 Jan-Mar
- Inception of Plumber for Hack for Public Good 2023
- Added FormSG, Vault Workspace and Postman integrations
- Added conditional logic
- Introduce passwordless authentication
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