OGP Products

Bright

bright.gov.sg/

Bright is a referral platform for hospitals, service providers, and social workers to refer citizens to Intermediate and Long Term Care (ILTC) services. The goal of the platform is to reduce the time taken for a citizen to receive the care they need. The current phase of the product enables quicker matching of citizens to ILTC service providers, and the next phase will address the end to end process from referral creation to admission.

SINCE 2024

Pilot

Product Overview

Team Members

1PM

4⅓Engineer

1Design

1Ops

⅓Policy

Cost Per Quarter

$736,857

Show breakdown

$317,853

Salary

$17,174

Infrastructure

$344,038

Corporate Overhead

$10,365

Equipment, Software & Office

$47,427

Others

Usage

Average time from referral creation to client admission (in days). Pending launch

User

User satisfaction (pending launch)

Key Highlights

Q3 2024 Jul - Sep

Key feature releases for upcoming launch:
- AIC users can now assign submitted referrals to specific service providers, and assigned service providers can accept, reject or withdraw the referral
- Progress notes for referral form
- My referrals dashboard, All referrals dashboard, Patient profile page and global referrals search for users can easily access and manage their referrals
- Refactored rehab services to be aligned with requirements for referral creation
- UX/ UI enhancements: new referral form layout, read-only view for submitted referral
Conducted multiple user testing, workshops, and UATs:
- Concept validation for vacancy and waitlist module across 5 MET service providers, and appeal module across 3 hospitals
- Concluded UAT for integration with NGEMR, tested with 3 hospitals
- Usability testing for end to end referral flow with 20 AIC users and SP assignment flow across 3 hospital teams
- Workshop to understand workflows for case assignment across multiple hospital teams and AIC HQ
Supported for engagement with Community Hospitals and Polyclinics to share on upcoming launch and transition plan
Began integration with 10 Service Providers IT vendors

Q2 2024 Apr-Jun

Changed map provider for service matcher to reduce search times for matching patients to service providers
Tested new workflow for service providers to update vacancies, and accept/ reject referrals with 5 nursing homes and 5 centres.
Conducted 2 group user testing sessions with AIC staff on referral creation content and flow.
Ran a workshop to streamline the referral form for Renal services.
Built feature that allows Nursing Home and Centre service providers to update their vacancies directly on Bright that will be used for launch.
Added features to referral form that will be used for launch: added ability to upload documents, added Resident Assessment Form (RAF) and Simplified Eligiblity Assessment (SEA)

Q1 2024 Jan-Mar

Introduce a service matcher that replaces manual match patients to service providers, reducing matching times from 5 to 15 minutes down to < 3 minutes
Extended the service matcher to medical social workers to help them in their daily work of finding service providers for their patients
Introduced activity logs to ensure track changes made on the system for accountability
Tested the new referral format with Medical Social Workers (MSWs) and AIC staff, and improved the referral form based on feedback and findings.
Ran workshops to streamline the referral form for Palliative, Befriending and Buddying services.
Ran a small-scale test with 13 AIC clients to test whether patients can self-serve when given the option. The test was successful, and plans to incorporate this feature on launch.

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