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- Signify
Bright
Bright is a replacement platform for public and private hospitals, services providers, and social workers to refer patients to Intermediate and Long Term Care services. The goal of the new platform is to reduce the time it takes for a patient to receive the care they need. The current phase of the product aims to enable quicker matching a patient to ILTC service providers.
SINCE 2024
Pilot
Product Overview
Team Members
7
1PM
2Engineer
1⅓Design
⅓Policy
Cost Per Quarter
$368,611
Show breakdown
$153,820
Salary
$9,344
Infrastructure
$154,074
Corporate Overhead
$35,928
Equipment, Software & Office
$15,445
Others
Growth
27,828
Service matcher searches done
+10%
110
Time saved by staff searching (in days)
+10%
Key Highlights
Q2 2024 Apr-Jun
- Changed map provider for service matcher to reduce search times for matching patients to service providers
- Tested new workflow for service providers to update vacancies, and accept/ reject referrals with 5 nursing homes and 5 centres.
- Conducted 2 group user testing sessions with AIC staff on referral creation content and flow.
- Ran a workshop to streamline the referral form for Renal services.
- Built feature that allows Nursing Home and Centre service providers to update their vacancies directly on Bright that will be used for launch.
- Added features to referral form that will be used for launch: added ability to upload documents, added Resident Assessment Form (RAF) and Simplified Eligiblity Assessment (SEA)
Q1 2024 Jan-Mar
- Introduce a service matcher that replaces manual match patients to service providers, reducing matching times from 5 to 15 minutes down to < 3 minutes
- Extended the service matcher to medical social workers to help them in their daily work of finding service providers for their patients
- Introduced activity logs to ensure track changes made on the system for accountability
- Tested the new referral format with Medical Social Workers (MSWs) and AIC staff, and improved the referral form based on feedback and findings.
- Ran workshops to streamline the referral form for Palliative, Befriending and Buddying services.
- Ran a small-scale test with 13 AIC clients to test whether patients can self-serve when given the option. The test was successful, and plans to incorporate this feature on launch.
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