OGP Products
- ActiveSG
- Armoury
- AskGov
- Bright
- Brisk Walker
- CalSG
- Care360
- Careers@Gov 2.0
- CheckFirst
- Data.gov.sg
- DistributeSG
- EnterpriseSG
- ERP X
- EventSG
- FormSG
- fynder
- Glue
- GoGovSG
- HAS
- Highway
- Isomer
- KampungSpirit
- LetterSG
- NLB LOLA 2024
- Pair
- Pair Noms
- Pair Search
- ParkingSG
- PaySG
- Plumber
- Postman
- Procurit
- RedeemSG
- Referral Exchange
- Roadbuster
- Rooster
- Roster Monster
- ScamShield
- Seat Booking System
- sgID
- Signify
- TEALS
ActiveSG
ActiveSG allows users to book sports facilities, join fitness programs, and access gym and swimming facilities. Our vision is to create a healthier Singapore by making sports a part of everyday life through accessible, available and affordable options.
SINCE 2023
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
13
5⅓Engineer
2⅔Design
2Ops
1⅓Policy
Cost Per Quarter
$906,105
Show breakdown
$380,725
Salary
$85,438
Infrastructure
$295,303
Corporate Overhead
$98,224
Equipment, Software & Office
$46,415
Others
Usage Numbers
480K
Bookings
+696%
53,580
Programme signups
1.00M
Passes bought
337K
Number of active users
+2862%
2.08M
Number of hours spent exercising through ActiveSG
+3334%
Cost Effectiveness
$0.44
Cost per hour of exercise
-96%
Overall Satisfaction (CSAT)
86.58%
Facility Booking
+4%
95.74%
Programme Signup
76.28%
Passes
38.94%
Facility Balloting
-11%
Initiative level metrics (Usage comparison from Sep 2024 vs Sep 2023)
1% increase
Facility Bookings (total count of 139k+)
1% increase
Programme Bookings (total count of 20k+)
-9%
Single-Entry Pass Usage (total count of 600k+)
2% increase
Monthly Active Users (total count of 238k+)
Key Highlights
Q3 2024 Jul-Sep
- Introduced passes and programmes modules
- Enhancements to programmes search and filter experience
- Started passes QR scanning trials in Sengkang and Our Tampines Hub (OTH)
- Reduced steps taken for parents to link children’s accounts
- Added support to allow over-the-counter purchase of passes
- Added gym capacity tracking
- Improved home page overview
- Peak demand indicator for ballot slots
- Data migration for ActiveSG credits from old application
- Load test and performance improvements for passes and programmes launches
- Misc improvements to UI/UX on app flows to enhance app experience
Q2 2024 Apr-Jun
- Introduced quality of life features to improve user experience
- peak demand indicator
- Conflict detection jobs to prevent double-booking issues
- Delivered engineering and scaling improvements to improve stability and performance
- Parallelising ballots jobs
- Improved observability and error-handling with bullboard and easy retries
- Performed zero downtime database upgrades
- Optimised queries, indexes, and bottlenecks from performance/load tests
- Performed zero downtime credit migrations
- Improved bot detection and rate-limits to prevent misuse of system
- Built admin user imitation to accelerate user acceptance tests
Q1 2024 Jan-Apr
- Facility booking live on production
- Added support for facility closure and reversal
- Programme booking introduced (only live in production in June 2024)
- Handling of supplementary accounts introduced so parents can associate child accounts
- Accounting reports (Ad hoc bank transactions, account journals, detailed accounting entries report) introduced
- Corporate booking features introduced: bulk booking, cancellation, corporate booking history
- Differentiated pricing between SG/PR and other membership types
- Added email notifications for bookings
- Training and ops support for internal workflows across corporate booking, programs and centre ops teams
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©2024 Open Government Products
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