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LetterSG
LetterSG aims to make the Singapore government go paperless by enabling government users to send official digital letters via .gov.sg links. Digital letters not only improve govt ops but also are instantly delivered to citizens and can be accessed forever.
SINCE 2023
Active
Product Overview
Team Members
5
½PM
1½Engineer
⅓Design
Cost Per Quarter
$277,610
Show breakdown
$126,448
Salary
$13,676
Infrastructure
$15,725
Security
$85,815
Corporate Overhead
$25,139
Equipment, Software & Office
$10,807
Others
Key Highlights
Q1 2024 Jan-Mar
- 93 PA CCs and NWCDC used LetterSG to distribute letters to 15K households
- 6 teams across HDB, MOM, SCDF have transitioned fully away from physical letters
- Supported export of letter batches as PDF, allowing agencies to print physical letters for the elderly while issuing digital letters for tech-literate citizens
- Supported APIs for system integration
- Supported template cloning & editing to help agencies onboard faster
- Revamped email and landing page to improve citizen legitimacy and read rates
- Allow agency users to collaborate on tracking letters issued and rate rates
Q4 2023 Oct-Dec
- Template access control
- PDF download
- Landing page update
- Miscellaneous updates
Q3 2023 Jul-Sept
- UI/UX revamp
- SMS and email support
- Bug fixes
Q2 2023 Apr-Jun
- Launched LetterSG MVP with PUB
- Support password-protected letters
Built by
©2023 Open Government Products
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