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LetterSG aims to make the Singapore government go paperless by enabling government users to send official digital letters via .gov.sg links. Digital letters not only improve govt ops but also are instantly delivered to citizens and can be accessed forever.

SINCE 2023

Active
Product screenshot

Product Overview

Team Members

10

PM

3Engineer

1⅔Design

3Ops

hena-avataralexis-avatardat-avatarprakriti-avatarziwei-avatarjueling-avatarxian-avatarclement-avatarhakeem-avatarvincent-avatar

Cost Per Quarter

$605,066
Show breakdown

Usage

1,610

Total agency users

+87%
437

Total templates created

+175%
69%

Read rate

Key Highlights

Q1 2024 Jan-Mar

  • 93 PA CCs and NWCDC used LetterSG to distribute letters to 15K households
  • 6 teams across HDB, MOM, SCDF have transitioned fully away from physical letters
  • Supported export of letter batches as PDF, allowing agencies to print physical letters for the elderly while issuing digital letters for tech-literate citizens
  • Supported APIs for system integration
  • Supported template cloning & editing to help agencies onboard faster
  • Revamped email and landing page to improve citizen legitimacy and read rates
  • Allow agency users to collaborate on tracking letters issued and rate rates

Q4 2023 Oct-Dec

  • Template access control
  • PDF download
  • Landing page update
  • Miscellaneous updates

Q3 2023 Jul-Sept

  • UI/UX revamp
  • SMS and email support
  • Bug fixes

Q2 2023 Apr-Jun

  • Launched LetterSG MVP with PUB
  • Support password-protected letters
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©2023 Open Government Products
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