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PaySG
PaySG is a Whole-of-Government trusted platform that makes it easy for Singapore government agencies to accept online payments from individuals and businesses.
Since 2023
Active
We're putting more resources into these products, adding new features to make them work better for our users.
Product Overview
Team Members
6
⅔PM
3Engineer
⅔Design
1Ops
Cost Per Quarter
$621,690
Show breakdown
$226,403
Salary
$32,487
Infrastructure
$232,798
Corporate Overhead
$101,403
Equipment, Software & Office
$28,599
Others
Usage
20.2M
Transaction value
+23%
17,360
Number of transactions
-68%
21
Number of active use cases
+62%
Satisfaction
81.29%
Payer satisfaction
-11%
Key Highlights
Q4 2024 Oct-Dec
- Launched new reconciliation product to reduce man-hours spent on VCC reconciliation
- Released integration with FormSG to allow collection of information together with payments
- Released DBS bank transfer payment mode
- Tackled tech debt: handling disputes gracefully for audits, handling refunds initiated from Stripe dashboard gracefully, added tests for audit jobs, addressed VAPT issues
Q3 2024 Jul-Sep
- Launched the access and control feature to allow admins to provide users with controlled access to PaySG payment services
- Completed UOB Direct Bank PayNow integration to lower transaction costs
- Developed and prototyped payment forms to streamline payer-initiated transactions
- Performed an analysis of the payment landscape to gain insights into market size and key challenges within the payment process
- Conducted security enhancements including PayNow kill switch, Stripe card disablement, SLO, and IaC migration, while clearing tech debt and improving payment flows
Q2 2024 Apr-Jun
- Launched DBS Direct Bank PayNow integration to lower transaction costs
- Launched refund APIs, supporting partial refunds and multiple refunds
- Support no GST option for payment services that are not subjected to GST
Q1 2024 Jan-Mar
- Launched OCBC Direct Bank Paynow Integration to lower transaction cost
- Launched multi-line items per invoice feature to facilitate recording of multiple items
- Prototyped a recurring payment flow and multi-processor flow
Q4 2023 Oct-Dec
- Added support for Plumber integration, allowing government agencies to integrate PaySG with Plumber pipes.
- Launched a fine enforcement use case involving FormSG, PaySG and Plumber - over S$500k volume
- Recruited a Product Ops specialist, Policy specialist and Product designer
Q3 2023 Jul-Sep
- Built and launched APIs to support new use cases, allowing users to integrate e-services with PaySG payment pages.
- Published PaySG user guide
Q2 2023 Apr-Jun
- Built a new version of PaySG, which is a self-service platform
- Launched with our partner agency (MOM) and reached $3M transaction value within 1 month
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