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PaySG
PaySG is a Whole-of-Government trusted platform that makes it easy for Singapore government agencies to accept online payments from individuals and businesses.
SINCE 2023
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
5
½PM
2Engineer
⅔Design
1Ops
Cost Per Quarter
$476,657
Show breakdown
$186,158
Salary
$26,643
Infrastructure
$13,917
Security
$167,767
Corporate Overhead
$55,803
Equipment, Software & Office
$26,369
Others
Usage
16.4M
Transaction value
+65%
53,810
Number of transactions
+81%
13
Number of active use cases
+44%
Satisfaction
91.65%
Payer satisfaction
-2%
Key Highlights
Q3 2024 Jul-Sep
- Launched the access and control feature to allow admins to provide users with controlled access to PaySG payment services
- Completed UOB Direct Bank PayNow integration to lower transaction costs
- Developed and prototyped payment forms to streamline payer-initiated transactions
- Performed an analysis of the payment landscape to gain insights into market size and key challenges within the payment process
- Conducted security enhancements including PayNow kill switch, Stripe card disablement, SLO, and IaC migration, while clearing tech debt and improving payment flows
Q2 2024 Apr-Jun
- Launched DBS Direct Bank PayNow integration to lower transaction costs
- Launched refund APIs, supporting partial refunds and multiple refunds
- Support no GST option for payment services that are not subjected to GST
Q1 2024 Jan-Mar
- Launched OCBC Direct Bank Paynow Integration to lower transaction cost
- Launched multi-line items per invoice feature to facilitate recording of multiple items
- Prototyped a recurring payment flow and multi-processor flow
Q4 2023 Oct-Dec
- Added support for Plumber integration, allowing government agencies to integrate PaySG with Plumber pipes.
- Launched a fine enforcement use case involving FormSG, PaySG and Plumber - over S$500k volume
- Recruited a Product Ops specialist, Policy specialist and Product designer
Q3 2023 Jul-Sep
- Built and launched APIs to support new use cases, allowing users to integrate e-services with PaySG payment pages.
- Published PaySG user guide
Q2 2023 Apr-Jun
- Built a new version of PaySG, which is a self-service platform
- Launched with our partner agency (MOM) and reached $3M transaction value within 1 month
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©2024 Open Government Products
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