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Rooster
Rooster is a rule-based healthcare messaging system that ensures timely alerts for critical results to the appropriate personnel. It supports essential hospital workflows such as rostering, lab results processing and escalation, enabling hospital staff to provide timely care.
SINCE 2024
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
9
1PM
4⅔Engineer
⅔Design
1Ops
1Policy
Cost Per Quarter
$1,054,646
Show breakdown
$339,530
Salary
$128,754
Infrastructure
$402,403
Corporate Overhead
$143,473
Equipment, Software & Office
$40,486
Others
Usage
408
Critical results handled daily
+3%
Effectiveness
7.5mins
Median time to acknowledge critical results
97.8%
Proportion of SMS acknowledged within 1 hour
Growth
7/20
Public health institutions onboarded
0%
Key Highlights
Q4 2024 Oct-Dec
- Performance enhancements reduced daily roster load time by 66% and login flow by 94%, enabling users to quickly access critical information
- Support automated posting updates and institution transfers, allowing users to input future posting to manage mass movements of clinicians
- Implement batching process to consolidate multiple test results into a single critical result
- Roster improvements:
- Added ‘Notes’ to allow descriptive texts on Monthly Rosters
- Improve access to daily roster information by making daily roster PDFs accessible via Sharepoint site
- Worked with NTFGH CMIO office to improve routing rules set up, reducing no response SMS rate by 30% and ‘not my patient’ responses by 38%
Q3 2024 Jul-Sep
- Launched Rooster in 7 NHG and NUHS institutions on 24 July 2024
- Completed production readiness prepration prior to go-live: VAPT, load testing and end-to-end UAT with all PHIs
- Integrated with hospital EMRs to receive patient location to escalate alerts to nearest available clinicans
- Daily Roster improvements:
- Reduced loading times by 50%
- Added PDF and scheduled email exports to improve daily roster accessibility
- Updated UI to improve contrast for easier readability
- Added background audio notifications for Lab Screens and Critical Result Dashboard to support call-center operations
- Reworked shared directory to support multiple postings and bulk transfers between institutions
Q2 2024 Apr-Jun
- Onboarded 2 NHG PHIs and 5 NUHS PHIs to start using Rooster
- Tested system features with hospital users to gather feedback & iterate on the product
- Enhanced key system features:
- Added current and next posting in Directory to support mass clinician movements
- Introduced monthly rosters with on-call and team roster types to support hospital rostering practices
- New excel upload for bulk roster assignments to support roster admin workflows
- Enhanced result filters to support critical result detection using patient’s age, admission status and SMS configurations
- Upgraded routing rules to support more alerting options and multiple contacts per escalation level
- Improved critical result dashboard to view necessary clinician details and alert operators of outstanding cases
- Integrated with SMS provider to send critical result notifications to clinican’s mobile phones
Q1 2024 Jan-Mar
- Built the initial version to achieve feature parity with the old system:
- Result Filters: To set thresholds for identifying critical test results
- Directory: To store information of clinicians, staff & resources for critical results alerts
- Monthly & Daily Rosters: To input and view clinicians/staff in rosters
- Routing Rules: To specify who to notify when a critical result is found
- Critical Result Dashboard: To enable call centre operators to work on cases if there is no response to critical result alerts
- Integrated with hospital systems to receive test results from Laboratory, ECG, and Radiology systems
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©2025 Open Government Products
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