OGP PRODUCTS

Health Appointment System (HAS) is a OGP and HPB initiative to save lives by making preventive care services more accessible. Our goal is to increase adult vaccination rates by making it easy to book appointments at nearby CHAS clinics. We are starting with vaccines and will eventually expand to other medical services (e.g. Healthier SG, cancer screening).

LIVE SINCE 2022

Active Development
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Product Overview

Team Members

8

1PM

4⅔Engineer

1Design

Ops

Cost Per Quarter

$654,804

Show breakdown

Growth

13,735

New appointments completed

31,152

New visits completed

713

Total number of clinics

4

Total number of offerings

Cost Effectiveness

$14.59

Cost per appointment and visit

$918

Cost per clinic

$0.00

Cost per admin staff

Satisfaction

34

Net promoter score (-100 to 100)

Key Highlights

Q2 2023 Apr-Jun

  • Launched MediPay (new product!)
  • Launched Healthier SG Consultation
    • Integrate with HSG CRM
    • Zero tech solution
  • Launched ‘General Consultation’ feature
    • 430 participating clinics
    • Appointment and remote queuing
  • Launched ‘Mammogram Screening’ appointments
    • Available at NHG polyclinics
  • Introduced Mobile Responsiveness for Clinic Portal
  • Completed VAPT and addressed all ‘Critical’, ‘High’ and ‘Medium’ vulnerabilities

Q1 2023 Jan-Mar

  • Launched Queue (new product!)
  • Launched HPV2 vaccines
  • Integrated with HealthHub for Healthier SG launch
    • Productionising API endpoints
    • Load testing and performance optimisation
  • Tech Debt Refactoring
    • Created new ‘test’ environment
    • Added API and E2E testing
    • Improved error logging
    • Preparation for incident response
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