OGP Products

Health Appointment System (HAS) is an initiative by OGP and HPB to increase vaccination and cancer screening rates by making it easy to book appointments at nearby CHAS GP clinics.

SINCE 2022

Active
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Product Overview

Team Members

8

1PM

3Engineer

1Design

1Ops

Policy

kenneth-avatarangel-avatarenyi-avatarnicholasng-avataroliver-avatartiffany-avatarsuhaila-avatarnicole-avatar

Cost Per Quarter

$691,913
Show breakdown

Growth

103K/4500000

Active Users (Quarterly)

+17%
108K

New appointments completed

-10%
822/1350

Total number of CHAS GP clinics islandwide

-1%
19

Total number of offerings

+12%

Cost Effectiveness

$6.39

Cost per appointment and visit

+49%

Satisfaction

83

Net promoter score (-100 to 100)

+1%

Key Highlights

Q1 2024 Jan-Mar

  • Made all 12 vaccines under the National Childhood Immunisation Schedule (NCIS) available for booking
  • Became a key player in the health screening space by launching bookings for:
    • The national ‘Screen for Life’ programme
    • Ultrasound, x-ray, lab tests, Bone Mineral Densitometry, and Spirometry at all NHG Polyclinics
  • Introduced the Multiple Schedules feature for clinics to create custom booking schedules for each service

Q4 2023 Oct-Dec

  • Launched Lasting Power of Attorney (First Collaboration with MSF)
  • Launched Automated SMS Campaigns for Flu Vaccine
  • Rolled out End-to-End Translation for Malay, Chinese, and Tamil
  • Revamped the General Directory page
  • Integrated with National Immunisation Registry to check for Medical Eligibility

Q3 2023 Jul-Sep

  • Launched all Covid-19 vaccines (Merger with National Appointment System)
  • Launched all vaccines in the National Adult Immunisation Schedule
  • Launched MediPay (new product!)
  • Optimised the Search Bar Performance on Public Portal
  • Customisation for Appointment Duration
  • Tracked Reasons for Rescheduling and Cancellation

Q2 2023 Apr-Jun

  • Launched Healthier SG Consultation
    • Integrate with HSG CRM
    • Zero tech solution
  • Launched ‘General Consultation’ feature
    • 430 participating clinics
    • Appointment and remote queuing
  • Launched ‘Mammogram Screening’ appointments
    • Available at NHG polyclinics
  • Introduced Mobile Responsiveness for Clinic Portal
  • Completed VAPT and addressed all ‘Critical’, ‘High’ and ‘Medium’ vulnerabilities

Q1 2023 Jan-Mar

  • Launched Queue (new product!)
  • Launched HPV2 vaccines
  • Integrated with HealthHub for Healthier SG launch
    • Productionising API endpoints
    • Load testing and performance optimisation
  • Tech Debt Refactoring
    • Created new ‘test’ environment
    • Added API and E2E testing
    • Improved error logging
    • Preparation for incident response
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