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Health Appointment System (HAS) is an initiative by OGP and HPB to increase vaccination and cancer screening rates by making it easy to book appointments at nearby CHAS GP clinics.
SINCE 2022
Active
Product Overview
Team Members
10
2PM
2⅔Engineer
1⅓Design
2Ops
Cost Per Quarter
$710,235
Show breakdown
$234,706
Salary
$136,202
Infrastructure
$254,477
Corporate Overhead
$59,340
Equipment, Software & Office
$25,510
Others
Growth
37,076/ 754000
Elderly vaccinated with Pneumococcal vaccine (Cumulative)
+2%
29,762/ 754000
Elderly vaccinated with Flu vaccine (Cumulative)
+4%
14,651/ 184000
Young women vaccinated with HPV vaccine (Cumulative)
+38%
835/1350
Total number of CHAS GP clinics islandwide
+2%
Cost Effectiveness
$8.19
Cost per appointment and visit
+114%
Satisfaction
82
Net promoter score (-100 to 100)
-1%
Key Highlights
Q4 2024 Apr-Jun
- Introduced a ‘Vaccine Advisor’ feature that provides GP doctors with recommendations on vaccines services based on patient’s medical records
- Added a ‘Appointment Notes’ feature to allow clinics to record internal medical notes for patients
- Upgraded the ‘Closed Dates’ feature to allow GP clinics more granular control of their appointment schedule (e.g. close the clinic for part of a day, temporarily close a schedule, temporarily stop offering a medical service)
Q1 2024 Jan-Mar
- Made all 12 vaccines under the National Childhood Immunisation Schedule (NCIS) available for booking
- Became a key player in the health screening space by launching bookings for:
- The national ‘Screen for Life’ programme
- Ultrasound, X-ray, Lab Tests, Bone Mineral Densitometry, and Spirometry at all NHG Polyclinics
- Introduced the Multiple Schedules feature for clinics to create custom booking schedules for each service
Q4 2023 Oct-Dec
- Launched Lasting Power of Attorney (First Collaboration with MSF)
- Launched Automated SMS Campaigns for Flu Vaccine
- Rolled out End-to-End Translation for Malay, Chinese, and Tamil
- Revamped the General Directory page
- Integrated with National Immunisation Registry to check for Medical Eligibility
Q3 2023 Jul-Sep
- Launched all Covid-19 vaccines (Merger with National Appointment System)
- Launched all vaccines in the National Adult Immunisation Schedule
- Launched MediPay (new product!)
- Optimised the Search Bar Performance on Public Portal
- Customisation for Appointment Duration
- Tracked Reasons for Rescheduling and Cancellation
Q2 2023 Apr-Jun
- Launched Healthier SG Consultation
- Integrate with HSG CRM
- Zero tech solution
- Launched ‘General Consultation’ feature
- 430 participating clinics
- Appointment and remote queuing
- Launched ‘Mammogram Screening’ appointments
- Available at NHG polyclinics
- Introduced Mobile Responsiveness for Clinic Portal
- Completed VAPT and addressed all ‘Critical’, ‘High’ and ‘Medium’ vulnerabilities
Q1 2023 Jan-Mar
- Launched Queue (new product!)
- Launched HPV2 vaccines
- Integrated with HealthHub for Healthier SG launch
- Productionising API endpoints
- Load testing and performance optimisation
- Tech Debt Refactoring
- Created new ‘test’ environment
- Added API and E2E testing
- Improved error logging
- Preparation for incident response
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