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Care360
Care360 is a patient management system for medical social workers to plan and manage their patients' psychosocial and/or financial care.
SINCE 2023
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
4
2Engineer
1Design
1Ops
Cost Per Quarter
$560,061
Show breakdown
$206,688
Salary
$40,646
Infrastructure
$214,614
Corporate Overhead
$76,521
Equipment, Software & Office
$21,592
Others
Uptime
99.99%
Uptime
0%
Effectiveness
87.4%
Overall MSW Satisfaction
0%
31.5mins
Average time savings per patient session
0%
Scribe metrics
838hours
Est. total documentation time saved with Scribe
+455%
5,145
No. of sessions processed with Scribe
+430%
41.8%
Avg. estimated % time savings per progress note (typically takes 30-60 mins)
0%
Key Highlights
Q4 2024 Oct-Dec
- Fully launched Scribe to all 3 clusters
- Expand Scribe to be its own platform and allow other public healthcare workers to use Scribe
- Move Financial Assistance Memos to the memo builder tool to allow MSWs to self-service and change the format when needed
- Switch from drawing patient data from Vault to another government system (DataHive)
- General improvements and fixes to the system
Q3 2024 Jul-Sep
- Expanded the Scribe pilot to all 3 clusters and fully launched in SHS
- Enabling MSWs to track external providers supporting a patient to ensure care continuity
- Allow MSWs to generate User Audit Log Reports for compliance checks
- New integrations with hospital’s billing systems
- General improvements and fixes to the system
Q2 2024 Apr-Jun
- Launch AskGov FAQs for medical social workers to self-help
- Expansion of Scribe pilot to improve transcription of session to notes
- Workflow enhancements for medical social workers
- Pagination on progress notes to support faster loading
- Enable showing of Intermediate Long Term care subsidies across all institutions
- Show Senior Mobility Fund assistance for Medical Social Workers to make better informed decisions
Q1 2024 Jan-Mar
- Scribe Hackathon project to help Medical Social Workers (MSWs) synthesise MSW-Patient conversations into structured progress notes.
- Integration testing and support for NGEMR/BT
- Workflow enhancements
- Find out how close Community Service recommendations are to patients
- Referral notification enhancements
- Uploading multiple documents for patient profiles
- Changes in respect of MOH guideline updates
- Added new glossary terms for memos and improve reports
Q4 2023 Oct-Dec
- Onboarded new institution, Woodlands Health (WH), on 22 Dec 2023
- Integrations with new National Billing System (NBS) go-live
- Workflow enhancements
- MSWs can issue digital Financial Assistance Memos and documents via SMS instead of paper forms
- New feature to allow duplication of financial forms to reduce repetitive form-filling
- Dashboard enhancements to improve the visibility of new and critical cases
- User auditing feature for admins to audit user access and generate reports for institutional reporting purposes
- Support the go-live of new funds
Q3 2023 Jul-Sep
- Onboarded remaining 2 NHG PHIs and all 6 NUHS PHIs
- Completed migration of all data from NeMSW to Care360
- Workflow enhancements
- Patients can now receive documents from MSWs digitally via SMS
- New feature to enable MSWs to merge patients for better tracking and care
- Added inline editing to memo builder for an improved WYSIWYG experience
- New feature to save and restore table filters to maximise workflow continuity and eliminate repetitive filtering actions
- Introduced new auto-assignment logic builder to allow MSWs to configure how patient cases are routed to relevant teams of MSWs
Q2 2023 Apr-Jun
- Onboarded all 12 Singhealth PHIs and 6 NHG PHIs
- Workflow enhancements
- New memo builder and bulk printing feature for users to self-manage templated document generation
- Reporting feature for admins to generate reports for audit and institutional reporting purposes
- New system integrations with NGEMR, BT, NeFR and MT
Q1 2023 Jan-Mar
- Launched Care360 in March
- Onboarded SGH, SNEC and NCCS
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