RedeemSG is a voucher system that helps government agencies easily create, issue, and track the redemption of vouchers. It also bridges merchants and residents for effortless acceptance and spending of Government-issued vouchers.
SINCE 2020
Active
Product Overview
Team Members
9
1⅓PM
2⅓Engineer
1Design
1Ops
⅓Policy
⅓Others
Cost Per Quarter
$1,090,841
Show breakdown
$261,171
Salary
$499,401
Infrastructure
$232,769
Corporate Overhead
$68,187
Equipment, Software & Office
$29,313
Others
Growth
$178M
Amount spent (new redemptions) for the quarter
-56%
11.0M
Transactions for the quarter
-59%
$1.17B
Total amount spent to date
+18%
89.4M
Total transactions to date
+14%
53
Total voucher campaigns supported to date
+33%
Cost Effectiveness
$0.0061
Cost per redemption
+228%
Satisfaction
3.1/5
User satisfaction score
-3%
4.2/5
Merchant (Android) App Store rating
+2%
4.3/5
Merchant (iOS) App Store rating
0%
Key Highlights
Q2 2024 Apr - Jun
Launched CDC Vouchers in June 2024 achieving a 75.5% claim rate with more than $31M spent by the end of June
Launched NEA CFHP Vouchers achieving a 63.3% claim rate by with more than $26M spent by the end of June
Transitioned all SMSes to be sent from gov.sg sender ID to facilitate easier identification of authentic government text messages
Implemented an automated UAT checker to be able to onboard more merchants to be able to accept vouchers using their POS system. This reduced manual checking efforts by 50%.
Allow campaign organisers to now download reports within a date range instead of single date, reducing time to do financial reconciliation.
Introduced a blacklist checker on the admin portal to reduce invalid claims
Q1 2024 Jan - Mar
Launched CDC Vouchers 2024, achieving 95% claims and more than S$255M spent within the first month