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RedeemSG
RedeemSG is a voucher system that helps government agencies easily create, issue, and track the redemption of vouchers. It also bridges merchants and residents for effortless acceptance and spending of Government-issued vouchers.
SINCE 2020
Active
We're actively working on and improving this product. Stay tuned for exciting new features!
Product Overview
Team Members
12
1PM
2⅓Engineer
1Design
5Ops
Cost Per Quarter
$871,707
Show breakdown
$322,574
Salary
$101,363
Infrastructure
$271,774
Corporate Overhead
$85,672
Equipment, Software & Office
$90,324
Others
Growth
$320M
Amount spent (new redemptions) for the quarter
+79%
22.2M
Transactions for the quarter
+102%
$1.49B
Total amount spent to date
+27%
112M
Total transactions to date
+25%
63
Total voucher campaigns supported to date
+19%
16
Total unique voucher campaigns supported to date
Cost Effectiveness
$0.0027
Cost per redemption
-55%
Satisfaction
3.1/5
User satisfaction score
0%
4.2/5
Merchant (Android) App Store rating
0%
4.2/5
Merchant (iOS) App Store rating
-2%
Key Highlights
Q3 2024 Jul - Sep
- Launched digital vouchers for Marine Parade GRC and its residents
- Implemented a create voucher API to allow campaign organisers to integrate voucher creation and distribution activities directly within their apps
- Onboarded over 30 retailers via POS integration for the NEA CFHP Vouchers, reducing the onboarding timeframe by 33.3%. This enables quicker onboarding and allows more merchants to be onboarded concurrently
Q2 2024 Apr - Jun
- Launched CDC Vouchers in June 2024 achieving a 75.5% claim rate with more than $31M spent by the end of June
- Launched NEA CFHP Vouchers achieving a 63.3% claim rate by with more than $26M spent by the end of June
- Transitioned all SMSes to be sent from gov.sg sender ID to facilitate easier identification of authentic government text messages
- Implemented an automated UAT checker to be able to onboard more merchants to be able to accept vouchers using their POS system. This reduced manual checking efforts by 50%.
- Allow campaign organisers to now download reports within a date range instead of single date, reducing time to do financial reconciliation.
- Introduced a blacklist checker on the admin portal to reduce invalid claims
Q1 2024 Jan - Mar
- Launched CDC Vouchers 2024, achieving 95% claims and more than S$255M spent within the first month
- Launched RedeemSG Rewards for IRAS IRRC and SMU ROSA
- Integrated with OCBC to provide agencies with more options for their payouts
- Supported changes required for upcoming NEA and PUB CFHP launch such as handling different eligibility conditions
Q4 2023 Oct - Dec
- Launched Temasek Polytechnic Campus Care Vouchers for students to support in-campus meal expenses
- Piloted digital vouchers for HPB Spectacle Fund as part of the National Myopia Prevention Programme
- Added a statistics page on admin portal for government agencies to view how their voucher campaign is going
- Allowed email whitelisting for admin portal for whitelisted ‘non gov.sg’ email domains to access
- Introduced a back-up email service to handle OTP sending if original email service went down
Q3 2023 Jul-Sep
- Launched 6 Our Tampines Hub voucher campaigns
- Featured on Singapore Design Week as the only digital product
- Introduced a feature which allows campaign organisers to create vouchers in bulk
- Allowed campaign organisers to download user permissions report
Q2 2023 Apr-Jun
- Launched digital vouchers for Nee Soon GRC and their residents
- Introduced NRIC whitelisting, a new mode of setting eligibility for campaign organisers
- Enabled campaign organisers to input their own Twilio credentials on the admin portal
- Supported multiple bank credentials for voucher campaigns
Q1 2023 Jan-Mar
- Launched CDC Vouchers 2023, where more than 1 million households claimed their vouchers in 3 weeks
- Introduced new voucher design where voucher spend can be equally divided between heartland merchants and hawkers, and supermarkets
- Onboarded 1 additional major supermarket chain
Q4 2022 Oct-Dec
- Integrated with 5 major supermarket chains’ POS to allow voucher redemption via Point-of-Sales terminal
- Redesign digital and paper vouchers
- Completed annual VAPT
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©2024 Open Government Products
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