OGP Products

Armoury

armoury.gov.sg

Armoury digitizes checklists to provide greater convenience in understanding conducted checks, speeds up decision making with real-time data, and improves compliance awareness. This translates to better operational readiness, safety, quality, and standards.

SINCE 2023

Active

Product Overview

Team Members

1PM

2Engineer

1⅓Design

1Ops

Cost Per Quarter

$474,543

Show breakdown

$206,698

Salary

$8,315

Infrastructure

$174,205

Corporate Overhead

$57,944

Equipment, Software & Office

$27,381

Others

Growth

No of Checklists Onboarded

+179%

27,777

No of Unique Submissions

+69%

94%

Completion Rate of Checklists

+13%

Cost Effectiveness

13.9

Cost per Submission

+56%

Satisfaction

4.3/5

Satisfaction Rating

-4%

4.4/5

Ease of Use

-12%

Key Highlights

Q3 2024 Jul-Sept (Generalising Armoury)

Increased compliance rate from 87% in June 2024 to 94% in September 2024, demonstrating enhanced adherence to operational standards.
Facilitated a design workshop for Emergency Medical Services (EMS) to develop a new Table of Equipment for daily and weekly checks, improving checklist relevance and usability.
Optimised issue reporting and management, enabling LogsICs to report and manage issues regardless of checklist status, resulting in faster issue resolution.
Enhanced product polish by addressing UI janks, usability issues, and product gaps, leading to a more seamless and user-friendly experience.
Implemented webhook support to notify LogsICs of new issue reports in real-time, ensuring timely awareness and action.
Developed submission score metrics to track the operational readiness rate of each submission, providing actionable insights for continuous improvement.
Standardized the color palette using Tokens Studio ensuring consistent visual design across the platform for better user navigation and aesthetics.
Initiated efforts to generalize Armoury by building new input fields, including Yes/No questions, Photo uploads, and Dropdown selections, enhancing checklist flexibility.
Launched Pulse Item Transaction Download allowing StoreICs to download item transactions for better tracking and auditing of inventory movements.
Updated Itemsets behavior enhancing the management and categorization of items within checklists for improved efficiency.
Introduced Standalone Photo Input Field enabling users to upload photos independently of other checklist input for better data accuracy and documentation.
ImplementedPulse Last StockTake Date providing users with timely insights into inventory status and aiding in the planning of future stocktakes.
Expanded Pulse History View to all users enhancing transparency and enabling better monitoring of store activities.

Q2 2024 Apr-Jun (Improving Compliance Rate for EMS)

Onboarded 51 ambulances for daily HandOverTakeOver (HOTO) Checks, enhancing operational readiness and compliance.
Increased compliance rate of submissions from 79% in April to 87% in June.
Introduced frequency checks to verify if officers have conducted their checks within their shifts.
Added a “Skip Check” function to allow dual fleet stations to indicate which callsigns are not in use during a shift.
Enhanced PDF reports to display the photos submitted as part of the checks.
Launched a centralized issue tracker tool for Station Team Admins to monitor and address team issues.
Extended report access from 30 days to 6 months, providing users with historical submission data.
Introduced a “Past Check” feature to view historical submissions and identify non-compliant appliances.
Added an email reminder feature to notify Team Admins 2 hours before checks are due.
Facilitated discussions to improve compliance policies, aligning HQ and station expectations.
Added a submission overview feature for users to see pending checklists, ensuring all submissions are completed.

Q1 2024 Jan-Mar (Onboarding of Emergency Medical Services)

Onboarded 56 Ambulances for daily HandOverTakeOver (HOTO) Checks, we streamlined and digitized the checklist process, ensuring prompt and accurate assessments, thereby enhancing operational readiness and compliance.
The release of Pulse for Marina Bay Fire Station Medical Store enabled Medical StoreICs to efficiently monitor inventory levels, track expiration dates, and manage inventory withdrawals in real-time, fostering better decision-making and adherence to quality standards.
The introduction of search functionality, transaction, stocktake, withdrawal, and team management features for Pulse enhanced the platform’s capabilities, facilitating smoother inventory management processes, and empowering teams to make informed decisions swiftly.
User interface and experience improvements, such as adding tab views for Status and About in the item drawer and implementing padding and text styling to match the design, enhanced user interaction, making the system more intuitive and user-friendly.

Q4 2023 Oct-Dec (Stabilisation Quarter)

We scaled Armoury to all 23 Physical Fire Stations and 3 Special Units (Dart, SRU, K9), extending the reach of our platform, ensuring comprehensive coverage and standardized processes across all units, thereby enhancing operational efficiency and compliance.
The introduction of Interim Submission offered users the flexibility to submit interim reports, enabling timely updates and better monitoring of ongoing activities, ultimately facilitating more informed decision-making.
The revamped Issue Reporting flow enhanced the efficiency and accuracy of issue identification and resolution, promoting proactive management of potential challenges and ensuring smoother operations.
The addition of the ItemSet Select All feature streamlined the process of selecting multiple items, saving time and effort for users conducting checks or managing inventory.
The ability to download reports provided users with convenient access to essential data and insights, empowering them to analyze trends, track performance, and make informed decisions.
The Admin Portal, featuring functionalities such as Daily Submission tracking, Equipment Readiness Dashboard, and Team & User Management, offered administrators comprehensive tools to monitor activities, manage resources effectively, and ensure operational readiness.
User interface and experience improvements across login screens, submission screens, and error screens enhanced usability and accessibility, ensuring a seamless and intuitive user experience throughout the platform.

Q3 2023 Jul-Sept

Revamped Armoury into a web application brought increased accessibility and flexibility to users, allowing them to access the platform from any device with internet connectivity, thereby improving efficiency and convenience in checklist management.
The trial with Marina Bay Fire Station served as a pilot program to test the effectiveness and usability of Armoury in a real-world setting, gathering valuable feedback and insights to further refine the platform and ensure its suitability for broader deployment.
Scaling Armoury to selected Fire Stations extended the platform’s reach and impact, enabling more units to benefit from its features and capabilities, thereby fostering standardization, efficiency, and compliance across multiple locations.

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