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Armoury

armoury.gov.sg

Every Check Matters. Armoury is a government-focused digital platform that streamlines operational checklists for agencies delivering critical public services. By digitizing checklists, Armoury enhances readiness, strengthens compliance, and accelerates issue resolution—ensuring agencies stay prepared at all times.

Since 2023

Active

Product Overview

Team Members

1PM

3⅓Engineer

2Design

1Ops

Cost Per Quarter

$809,892

Show breakdown

$368,983

Salary

$10,170

Infrastructure

$276,393

Corporate Overhead

$120,393

Equipment, Software & Office

$33,954

Others

Growth

No of Checklists Onboarded (Quarterly)

-69%

30,261

No of Unique Submissions (Quarterly)

+9%

Cost Effectiveness

26.8

Cost per Submission (Quarterly)

+57%

Satisfaction

3.4/5

Satisfaction Rating (Quarterly)

-21%

Key Highlights

Q4 2024 Oct-Dec (Enhancing Resilience and Scaling Readiness)

Introduced scoring as a feature with user and admin flows, enabling comprehensive assessment of operational readiness.
Released new input types, including Yes/No, Number, Dropdown, Textbox, Photo, and Date & Time, enhancing checklist flexibility and onboarding of complex workflows.
Facilitated weekly EMS Hazmat and MRT Shelter checklist pilots, resulting in over 8,300 additional submissions.
Enabled historical frequency support for weekly and twice-daily checks, expanding scheduling options to meet agency needs.
Enhanced scheduling capabilities by allowing admins to pause, resume, or edit schedules after assignment, improving operational flexibility.
Implemented real-time issue alerts via webhooks and Telegram, ensuring prompt action by Logs ICs on flagged issues.
Enabled users to report and update issues outside of scheduled check windows, accelerating issue resolution and reducing downtime.
Piloted dashboards highlighting appliances with <80% availability scores, improving visibility of critical issues for follow-up actions.
Replaced static PDF reports with interactive dashboards, enabling admins to monitor readiness in real-time.
Revamped the admin portal checklist builder with consistent component patterns, improved hierarchy, and fixed crashes for a smoother checklist creation experience.
Addressed search functionality issues, ensuring users are directed to relevant questions during checklist searches.
Standardized the color palette using Tokens Studio, enhancing UI consistency and user navigation.
Conducted design workshops with FRS and Hazmat teams to identify onboarding pain points and inform future product improvements.
Supported SCDF’s Automated Duty Officer Watch Room research and EMS pilots, reinforcing product adaptability for diverse use cases.
Aligned product enhancements with the 2025 vision, including foundational work for onboarding CERT and Enforcement checklists.

Q3 2024 Jul-Sept (Generalising Armoury)

Increased compliance rate from 87% in June 2024 to 94% in September 2024, demonstrating enhanced adherence to operational standards.
Facilitated a design workshop for Emergency Medical Services (EMS) to develop a new Table of Equipment for daily and weekly checks, improving checklist relevance and usability.
Optimised issue reporting and management, enabling LogsICs to report and manage issues regardless of checklist status, resulting in faster issue resolution.
Enhanced product polish by addressing UI janks, usability issues, and product gaps, leading to a more seamless and user-friendly experience.
Implemented webhook support to notify LogsICs of new issue reports in real-time, ensuring timely awareness and action.
Developed submission score metrics to track the operational readiness rate of each submission, providing actionable insights for continuous improvement.
Standardized the color palette using Tokens Studio ensuring consistent visual design across the platform for better user navigation and aesthetics.
Initiated efforts to generalize Armoury by building new input fields, including Yes/No questions, Photo uploads, and Dropdown selections, enhancing checklist flexibility.
Launched Pulse Item Transaction Download allowing StoreICs to download item transactions for better tracking and auditing of inventory movements.
Updated Itemsets behavior enhancing the management and categorization of items within checklists for improved efficiency.
Introduced Standalone Photo Input Field enabling users to upload photos independently of other checklist input for better data accuracy and documentation.
ImplementedPulse Last StockTake Date providing users with timely insights into inventory status and aiding in the planning of future stocktakes.
Expanded Pulse History View to all users enhancing transparency and enabling better monitoring of store activities.

Q2 2024 Apr-Jun (Improving Compliance Rate for EMS)

Onboarded 51 ambulances for daily HandOverTakeOver (HOTO) Checks, enhancing operational readiness and compliance.
Increased compliance rate of submissions from 79% in April to 87% in June.
Introduced frequency checks to verify if officers have conducted their checks within their shifts.
Added a “Skip Check” function to allow dual fleet stations to indicate which callsigns are not in use during a shift.
Enhanced PDF reports to display the photos submitted as part of the checks.
Launched a centralized issue tracker tool for Station Team Admins to monitor and address team issues.
Extended report access from 30 days to 6 months, providing users with historical submission data.
Introduced a “Past Check” feature to view historical submissions and identify non-compliant appliances.
Added an email reminder feature to notify Team Admins 2 hours before checks are due.
Facilitated discussions to improve compliance policies, aligning HQ and station expectations.
Added a submission overview feature for users to see pending checklists, ensuring all submissions are completed.

Q1 2024 Jan-Mar (Onboarding of Emergency Medical Services)

Onboarded 56 Ambulances for daily HandOverTakeOver (HOTO) Checks, we streamlined and digitized the checklist process, ensuring prompt and accurate assessments, thereby enhancing operational readiness and compliance.
The release of Pulse for Marina Bay Fire Station Medical Store enabled Medical StoreICs to efficiently monitor inventory levels, track expiration dates, and manage inventory withdrawals in real-time, fostering better decision-making and adherence to quality standards.
The introduction of search functionality, transaction, stocktake, withdrawal, and team management features for Pulse enhanced the platform’s capabilities, facilitating smoother inventory management processes, and empowering teams to make informed decisions swiftly.
User interface and experience improvements, such as adding tab views for Status and About in the item drawer and implementing padding and text styling to match the design, enhanced user interaction, making the system more intuitive and user-friendly.

Q4 2023 Oct-Dec (Stabilisation Quarter)

We scaled Armoury to all 23 Physical Fire Stations and 3 Special Units (Dart, SRU, K9), extending the reach of our platform, ensuring comprehensive coverage and standardized processes across all units, thereby enhancing operational efficiency and compliance.
The introduction of Interim Submission offered users the flexibility to submit interim reports, enabling timely updates and better monitoring of ongoing activities, ultimately facilitating more informed decision-making.
The revamped Issue Reporting flow enhanced the efficiency and accuracy of issue identification and resolution, promoting proactive management of potential challenges and ensuring smoother operations.
The addition of the ItemSet Select All feature streamlined the process of selecting multiple items, saving time and effort for users conducting checks or managing inventory.
The ability to download reports provided users with convenient access to essential data and insights, empowering them to analyze trends, track performance, and make informed decisions.
The Admin Portal, featuring functionalities such as Daily Submission tracking, Equipment Readiness Dashboard, and Team & User Management, offered administrators comprehensive tools to monitor activities, manage resources effectively, and ensure operational readiness.
User interface and experience improvements across login screens, submission screens, and error screens enhanced usability and accessibility, ensuring a seamless and intuitive user experience throughout the platform.

Q3 2023 Jul-Sept

Revamped Armoury into a web application brought increased accessibility and flexibility to users, allowing them to access the platform from any device with internet connectivity, thereby improving efficiency and convenience in checklist management.
The trial with Marina Bay Fire Station served as a pilot program to test the effectiveness and usability of Armoury in a real-world setting, gathering valuable feedback and insights to further refine the platform and ensure its suitability for broader deployment.
Scaling Armoury to selected Fire Stations extended the platform’s reach and impact, enabling more units to benefit from its features and capabilities, thereby fostering standardization, efficiency, and compliance across multiple locations.

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